[Snap] About to switch to Snap, away from Slingshot, but *process*?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] About to switch to Snap, away from Slingshot, but *process*?

BadBadBadMonkey

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#108244 27-Aug-2012 19:00

Any advice would be appreciated on the actual process of switching to Snap.

I am currently with Slingshot, on a Chorus cabinet, and am going to sign up to Snap Naked.

I have a response from Snap support, which was fast and reasonably helpful, but it didn't address the issue of exact dates. When I go through the Snap sign-up/order form, there is no section that asks about existing services or when I want Snap to actually take over.

Is it reasonable to expect Slingshot to bill pro rata, or refund accordingly? My billing roll-over with Slingshot is the 18th of every month, and I most certainly do not want to end up clocking up another month's liability if Snap happens to take over the services on the 19th.

On the other hand, Snap have told me not to actually 'cancel' the services with Slingshot, because they 'will essentially take ownership of those services'.

So any advice with a view to 1) minimizing downtime and 2) avoiding double billing? How do I actually do this?

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#677766 27-Aug-2012 19:19

If you want to minimize/eliminate downtime then get it as a new connection and run both together.

But that goes against wanting to reduce double billing.

Richard rich.ms

mattRSK

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#677777 27-Aug-2012 19:44

Hmm I just changed to fyx, they emailed me with a date and I cancelled my slingshot online. No downtime at all.

RalphFromSnap

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Snap Internet

#677797 27-Aug-2012 20:36

Hi BadBadBadMonkey, We can schedule your connection to transfer to Snap on day before ur billing rolls over with Slingshot.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

BadBadBadMonkey

87 posts

Master Geek
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#677801 27-Aug-2012 20:39

Okay thanks Ralph. How do I actually do that? Just sign up now, and contact you afterward? How much time in advance do you require?

SenorNaddy

7 posts

Wannabe Geek

#677809 27-Aug-2012 20:54

I had Snap change my connection to them the day I signed up with them, also moving from Slingshot. Unfortunately some how Slingshot then ended up charging me for yet another month even though I had no services through them, and I ended up having to pay that bill for a service I wasn't being provided. They refused to waive the bill, and said they couldn't close the account until the end of the month. So I would check that Slingshot actually close the account as I thought they would have automatically done.

RalphFromSnap

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Snap Internet

#677812 27-Aug-2012 20:59

You are welcome to go ahead and sign up! Flick us an email or message on geekzone with your preferred date for the transfer. To be safe we like at least 10 days notice, so this will be no problem. I will keep an eye on your order to make sure it goes smoothly! ^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

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Dreddly

7 posts

Wannabe Geek

#678064 28-Aug-2012 11:03

I signed up with snap on the 9th of august (vdsl and voip) the phone number was ported yesterday although anyone ringing my number got through to a psychology unit in dunedin (im in auckand) this was fixed and obviously was an issue with chorus..

as for the broadband .. still waiting for an eta. apparently its port waiting?, i am beginning to regret going down this route..

questions are:

1. would the phone still work if i set the friztbox router to talk to orcon (my current provider)
2. what happens with the charges is i start using my phone via snap and broadband via orcon. am i paying double?.
3. do snap just charge me for the services that i am currently using?.
4. or do i just wait without phone untill i can get the broadband connection..

to be honest everytime ive spoken to snap they've been helpful but i'm not getting any clear dates as to when things will happen.. that is frustrating beyond belief.

and actual information i'm finding hard to come by..

ive just been trying to get more information from their helpdesk and have been waiting on the phone for 17 minutes waiting to speak to someone..

sod it, i've hung up..

BadBadBadMonkey

87 posts

Master Geek
+1 received by user: 7

#678353 28-Aug-2012 19:40

I hope for my own sake Dreddly that DSL is simpler.
I have also decided to dump my current phone number, which has a miserable Telecom related story related to it if anyone is interested.

I did the Snap application today so we will see how it goes. I will phone Slingshot and instruct them I am changing providers as of the end of the current billing period.

Lorenceo

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#678520 28-Aug-2012 23:57

When I changed from NDSL with another ISP to Snap it was a very smooth process.
Called them around midday on Sunday, was called back a few times during the evening to be told the service should be active either later that night or the next day. Service was running at 8am Monday morning.

kpd

11 posts

Geek
+1 received by user: 2

#678946 29-Aug-2012 20:39

I switched from Slingshot to Snap a couple of months ago. Did it online, and broadband switched overnight. Phone actually took longer to switch over (some toll calls billed after that date on Slingshot). Ended up being double billed for the crossover month for phone, but a quick email to Slingshot and they refunded the overpayment. The whole process went pretty smoothly, and the main thing was that I wasn't without phone or broadband at all during the switch.

RalphFromSnap

776 posts

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Snap Internet

#679018 29-Aug-2012 22:29

Thanks for the feedback Lorenceo & kpd, welcome the the Snap family!
Feel free to message us on geekzone if you ever have any queries

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

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Dreddly

7 posts

Wannabe Geek

#679034 29-Aug-2012 23:24

@ lorenceo and kpd

I'm jealous of your switching going so well, as of tonight I don't have broadband at all.. and consequently no phone either cannot fault the guys at snap as they have been good enough to listen to me whenever I call. chorus on the other hand .. I don't want to start ranting about their ineptitude but all I can say is they must be an 'equal opportunities ' employer!

anyway still no eta on the vdsl hoping adsl is working tomorrow though not building out hope. I do regret this and wish I hadn't gone down this road but now feel I have to ride it out .

@ ralphfromsnap
sorry mine wasn't considered decent feedback or that it wasn't even worth mentioning.

Dreddly

7 posts

Wannabe Geek

#679035 29-Aug-2012 23:24

yikes double post

RalphFromSnap

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#679167 30-Aug-2012 10:41

Dreddly:
@ ralphfromsnap
sorry mine wasn't considered decent feedback or that it wasn't even worth mentioning.

Hi Dreddly, That is certainly not what I was implying in that post, sorry if it came across like that.

Your feedback is also welcomed

, any feedback is good feedback.

I have been keeping an eye on your order also, It has been a tricky one! Your patience throughout the process has been appreciated.
I can see that the order was completed this morning, so if you could give us a call we can get you online!

^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Dreddly

7 posts

Wannabe Geek

#679172 30-Aug-2012 10:48

Haha no problem Ralph, as you tell i was a bit miffed last night. will get home later this afternoon and will hopefully connect and get phones working again.

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