Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




509 posts

Ultimate Geek
+1 received by user: 155
Inactive user


Topic # 108374 29-Aug-2012 09:13
Send private message

Spent since 6.00am trying to establish whether slingshot is down. nothing on their website. so i called them and they said yes there is a problem. i asked if they would put this on their network status page. ans....no. not till we know what the problem is. .....but what about notifying people. im running a business. ..... we are a residential service...... Policy just cost you a customer. all you had to do was acknowledge there might be an issue somewhere and i would have not wasted time rebooting routers and waiting 20 mins to get through to call ctr. come on slingshot. transparency does not hurt. it helps.

Create new topic
89 posts

Master Geek
+1 received by user: 1


  Reply # 678589 29-Aug-2012 09:14
Send private message

i'm on slingshot at home, and its working (Takapuna)

869 posts

Ultimate Geek
+1 received by user: 23

Subscriber

  Reply # 678590 29-Aug-2012 09:16
Send private message

Slingshot ndsl ok where I am in Tauranga.





 
 
 
 




509 posts

Ultimate Geek
+1 received by user: 155
Inactive user


  Reply # 678593 29-Aug-2012 09:17
Send private message

Thanks. im in hamilron. still down. i wonder uf we can pinpoint the issue bwfore slingshot can. thank goodness for cellphones

453 posts

Ultimate Geek
+1 received by user: 26

Trusted

  Reply # 678688 29-Aug-2012 12:31
Send private message

turnin: Spent since 6.00am trying to establish whether slingshot is down. nothing on their website. so i called them and they said yes there is a problem. i asked if they would put this on their network status page. ans....no. not till we know what the problem is. .....but what about notifying people. im running a business. ..... we are a residential service...... Policy just cost you a customer. all you had to do was acknowledge there might be an issue somewhere and i would have not wasted time rebooting routers and waiting 20 mins to get through to call ctr. come on slingshot. transparency does not hurt. it helps.


You have to remember slingshot help desk receives calls for all sorts of issues even when its a customer issues, the default reaction is always "Its a slingshot problem not mine" if a NSM was put up on the web page for every "possible issue" before its confirmed its as a slingshot issue the NSM would be 100's of pages long.

Also note, Telecom have 100's of planned works all over the country, this could have been your issue?




---------------------------------------------------------------
Nebukadnessar


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16


The future-proof 10.5-inch iPad Pro
Posted 13-Jun-2017 18:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.