509 posts Ultimate Geek +1 received by user: 155 Inactive user
#10837429-Aug-2012 09:13
Spent since 6.00am trying to establish whether slingshot is down. nothing on their website. so i called them and they said yes there is a problem. i asked if they would put this on their network status page. ans....no. not till we know what the problem is. .....but what about notifying people. im running a business. ..... we are a residential service...... Policy just cost you a customer. all you had to do was acknowledge there might be an issue somewhere and i would have not wasted time rebooting routers and waiting 20 mins to get through to call ctr. come on slingshot. transparency does not hurt. it helps.
turnin: Spent since 6.00am trying to establish whether slingshot is down. nothing on their website. so i called them and they said yes there is a problem. i asked if they would put this on their network status page. ans....no. not till we know what the problem is. .....but what about notifying people. im running a business. ..... we are a residential service...... Policy just cost you a customer. all you had to do was acknowledge there might be an issue somewhere and i would have not wasted time rebooting routers and waiting 20 mins to get through to call ctr. come on slingshot. transparency does not hurt. it helps.
You have to remember slingshot help desk receives calls for all sorts of issues even when its a customer issues, the default reaction is always "Its a slingshot problem not mine" if a NSM was put up on the web page for every "possible issue" before its confirmed its as a slingshot issue the NSM would be 100's of pages long.
Also note, Telecom have 100's of planned works all over the country, this could have been your issue?
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