What would be the cause of the slow down...

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › What would be the cause of the slow down...

moxpearl

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#108904 8-Sep-2012 08:23

Good morning :D

We have gone from a steady 15mbps down to as low as 3mbps... seems to swing up and down .. but norm now around 5 or 6 mbps now..

What would cause this ?? its obviously not the house wiring since we had a absolute steady connection till around a week or so ago :/

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Behodar

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#682996 8-Sep-2012 08:33

How long has it been happening? If you have voice service, is the line OK or all crackly now?

I had a similar issue a while ago (from 12 Mb/s down to about 3) and it ended up being that one of the cables out at the street had corroded. The Chorus guy couldn't believe that it worked at all! As the issue was at the street they fixed it for free, although it took me a week or so to convince TelstraClear that the problem wasn't my modem >.<

moxpearl

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#682998 8-Sep-2012 08:47

About a week or two, we are on genius and the voice service is fine..

The strange thing is that sometimes it will shoot up to the normal (high) speed for a small period of time (Maybe a hour or two)

However 90% of the time its around the 5Mb/s mark ... sometimes alot less which is a awful lot less than the steady 12+ we had before :/

freitasm

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#682999 8-Sep-2012 08:48

Also, did this started happening AFTER you installed a new phone, fax, alarm or filter?

How are you testing this? How is your PC connected to the router - is it a WiFi connection or via ethernet cable?

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johnr

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#683007 8-Sep-2012 09:12

How do you know it's not the house wiring?

sbiddle

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#683010 8-Sep-2012 09:21

Are these speeds DSL sync speeds or speed test results from something like speedtest.net? They will both mean completely different things.

If your DSL sync is varying the issue is wiring related. If the sync is stable but the speedtest results varying the issue is ISP related.

moxpearl

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#683012 8-Sep-2012 09:28

freitasm: Also, did this started happening AFTER you installed a new phone, fax, alarm or filter?

How are you testing this? How is your PC connected to the router - is it a WiFi connection or via ethernet cable?

Nope.. nothing at all changed.. and as I said it seems pretty random.. sometimes its great..(Maybe upto a day at a time) but most of the time recently it has been crap

Seems like its in a "Good time" right now..... speedtest is around the 14Mbps... and my router is showing
INTERNET
ADSL: CONNECTED
Mode: G.992.5 (ADSL2+)
Download: 15080 Kbps.
Upload: 824 Kbps.

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cyberbuddha

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#683281 9-Sep-2012 00:59

moxpearl:
freitasm: Also, did this started happening AFTER you installed a new phone, fax, alarm or filter?

How are you testing this? How is your PC connected to the router - is it a WiFi connection or via ethernet cable?

Nope.. nothing at all changed.. and as I said it seems pretty random.. sometimes its great..(Maybe upto a day at a time) but most of the time recently it has been crap

Seems like its in a "Good time" right now..... speedtest is around the 14Mbps... and my router is showing
INTERNET
ADSL: CONNECTED
Mode: G.992.5 (ADSL2+)
Download: 15080 Kbps.
Upload: 824 Kbps.

My speeds go up and down like a yo-yo too. Just had one of those regular random disconnections about 10 minutes ago and now it's showing:

13768/1080kbps

Earlier it was a lot slower.

Batwing

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#683291 9-Sep-2012 04:12

Regular random disconnections turned out to be caused by new Genius firmware for us, response from support described it as a feature, but they flashed a new one that fixed it anyway.

moxpearl

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#683322 9-Sep-2012 10:03

Current Router Reading

Download: 15080 Kbps.
Upload: 824 Kbps.

Speedtest Results

Why on earth is it saying my ISP is Telecom !?

Ragnor

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#684004 10-Sep-2012 17:28

The databases websites use for looking up which entity an IP addresses or range is allocated too are often not very up to date.

moxpearl

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#687585 18-Sep-2012 10:11

Router showing

ADSL: CONNECTED
Mode: G.992.5 (ADSL2+)
Download: 15087 Kbps.
Upload: 825 Kbps.

Net at a crawl... :S

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ubergeeknz

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Vocus

#687599 18-Sep-2012 10:40

Suggest that you pass this info on to the helpdesk. It is not normal that it would be so slow within AKL at any time, especially as your sync speed doesn't appear to be the problem. GL.

moxpearl

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#687612 18-Sep-2012 10:50

Now back to normal.. heh