Flip and KiaOra cards

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Flip and KiaOra cards

ajw

1840 posts

Uber Geek

#110380 8-Oct-2012 16:57

My understanding with the Flip network is you get free local calling as part of the line rental. My understanding is when calling a calling card provider this is a free local call and doesn't cost your existing telco provider anything (apart from loss of toll revenue) so why are flip saying to me that they do not support phone cards.

Surely when using a KiaOra card I am calling a local point of presence access number which is a local free calling number and why does Flip say they cannot support it.

tritex

189 posts

Master Geek

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#698108 8-Oct-2012 19:50

I am a customer of Flip. I can confirm in my town (Masterton) the local access number for Kia Ora cards is dialling fine.

Blocking a local telephone number solely for the purpose of disabling access to a service such as a calling card in my opinion would be anti competitive and would be liable for commerce commission action.

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ubergeeknz

3344 posts

Uber Geek

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Vocus

#698112 8-Oct-2012 19:54

Big difference between not supporting them and them not working. if I'm understanding this correctly, what they're basically saying is, if your phone card doesn't work, don't come crying to us about it.

johnr

19282 posts

Uber Geek
Inactive user

#698113 8-Oct-2012 19:56

Flip would not support the calling cards, They would support calling a local number / national number pass that point they would not support

ajw

1840 posts

Uber Geek

#698119 8-Oct-2012 20:02

I quote from the flip website and link concerning calling cards.

CAN I STILL USE CALLING CARDS?

Flip Support
posted this on Jun 08 09:20
Calling Cards do not work on our network, but don't worry we have great calling rates starting at 20c p/min and even better calling packs.

To find out more about our calling rates go to our What does Flip cost? page.

http://support.flip.co.nz/entries/21520951-can-i-still-use-calling-cards

ubergeeknz

3344 posts

Uber Geek

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Vocus

#698128 8-Oct-2012 20:13

ajw: I quote from the flip website and link concerning calling cards.

CAN I STILL USE CALLING CARDS?Flip Support
posted this on Jun 08 09:20
Calling Cards do not work on our network, but don't worry we have great calling rates starting at 20c p/min and even better calling packs.

To find out more about our calling rates go to our What does Flip cost? page.

http://support.flip.co.nz/entries/21520951-can-i-still-use-calling-cards

Well that is a bit strange, I must say. Not sure how they can restrict calling cards unless they are, as John suggested, actively blocking the access numbers from being called.

tritex

189 posts

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#698129 8-Oct-2012 20:15

ajw: I quote from the flip website and link concerning calling cards.

CAN I STILL USE CALLING CARDS?Flip Support
posted this on Jun 08 09:20
Calling Cards do not work on our network, but don't worry we have great calling rates starting at 20c p/min and even better calling packs.

To find out more about our calling rates go to our What does Flip cost? page.

http://support.flip.co.nz/entries/21520951-can-i-still-use-calling-cards

I can confirm that i can use a Kia Ora card on my Flip connection. So that makes thre above statement unreliable. I fully agree with the other posters comments though.

johnr

19282 posts

Uber Geek
Inactive user

#698132 8-Oct-2012 20:29

In wonder if they mean calling cards that use Short codes

tritex

189 posts

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#698143 8-Oct-2012 20:53

johnr: In wonder if they mean calling cards that use Short codes

I tried a local access number for Telstra Clear calling cards and it worked fine, however the 0151 short code did not work. It appears what John says is correct, it always is though ;)

ajw

1840 posts

Uber Geek

#698144 8-Oct-2012 20:54

Why pay 20 cents/min to call Aussie for a short duration call when I can use a calling card and spend a whole pile less.

johnr

19282 posts

Uber Geek
Inactive user

#698146 8-Oct-2012 21:02

ajw: Why pay 20 cents/min to call Aussie for a short duration call when I can use a calling card and spend a whole pile less.

That is how flip would make $$

ajw

1840 posts

Uber Geek

#698149 8-Oct-2012 21:04

johnr:
ajw: Why pay 20 cents/min to call Aussie for a short duration call when I can use a calling card and spend a whole pile less.

That is how flip would make $$

Not out of my pocket.

ScottHoogerbrug

172 posts

Master Geek

Trusted

#698180 8-Oct-2012 22:14

ubergeeknz: Big difference between not supporting them and them not working. if I'm understanding this correctly, what they're basically saying is, if your phone card doesn't work, don't come crying to us about it.

On the nail.

flip.co.nz

ScottHoogerbrug

172 posts

Master Geek

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#698184 8-Oct-2012 22:25

tritex:
ajw: I quote from the flip website and link concerning calling cards.

CAN I STILL USE CALLING CARDS?Flip Support
posted this on Jun 08 09:20
Calling Cards do not work on our network, but don't worry we have great calling rates starting at 20c p/min and even better calling packs.

To find out more about our calling rates go to our What does Flip cost? page.

http://support.flip.co.nz/entries/21520951-can-i-still-use-calling-cards

I can confirm that i can use a Kia Ora card on my Flip connection. So that makes thre above statement unreliable. I fully agree with the other posters comments though.

Sorry, there is some internal confusion with the knowledge base article. Will update tomorrow.

To be clear: We don't support calling cards on our network. As such, I've tried to not comment on which ones work (or don't) as we simply don't know because it's untested. Hence no support.

Even Kia Ora cards which use local calling are untested.

There are no plans to support calling cards in the future.

As to why? Much like anything in business - time and money. Supporting anything requires both.

We choose to focus of other things like improving our My Account section, maintaining quality service and keeping broadband free.

flip.co.nz