I know this is a pretty common complaint but it still seems petty to deny current customers a benefit that is offered to new ones thus creating different tiers of value and respect.

I signed up for Orcon UFB in August and at that time, national phone calls were not free. But now all plans seem to have 'Unlimited' national calls added in. I have asked for a review but have been denied.

While we are not big tolls users, it just seems miserable not to pass on this benefit to those who 'answered the call' a few weeks earlier.

This is especially galling since I have lost phone and Internet access eight times in eight weeks with no sign of a fix. Maybe I should send an invoice for the price of my tolls to compensate for aggravation and time wasted?