[Snap] How long does it take to switch ISP?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] How long does it take to switch ISP?

NZGamingIcon

66 posts

Master Geek

#111249 28-Oct-2012 15:38

Just wondering, I'm switching ISP from Vodafone to Snap and was wondering how long would it take to go through? Anyone had any experience on how long it takes?

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904 posts

Ultimate Geek

Trusted

#707964 28-Oct-2012 15:49

When changing to Snap I called around midday on a Sunday, and it was working at 8am on Monday morning.
Previous ISP was using wholesale services from Chorus too, not their own equipment. That may factor in to how long it takes to change if you're on one of Vodafone's DSLAMs.

NZGamingIcon

66 posts

Master Geek

#707971 28-Oct-2012 16:15

wow so it took 1 day? that's awesome, I hope I have a similar experience.

Scholarly

36 posts

Geek

ID Verified

#707982 28-Oct-2012 16:45

Lorenco's got it in the bag - If you're on a Voda DSLAM you'll have around a week or so to transition over, depending on when they can get a tech to the local exchange/cabinet.
If you're on Chorus, I think it must be a fairly easy process, as it can happen overnight.

NZGamingIcon

66 posts

Master Geek

#708517 29-Oct-2012 16:13

woke up this morning, sent an email regarding how long the process would take, internet went down for an hour or so and ended up receiving a call from Snap saying everything was complete, the guy on the phone guided me on how to setup my router with snap settings, everything worked out amazing and very fast. The CS at Snap is amazing, top bunch of guys working there who know their stuff.

Very impressed 10/10 transition.

Behodar

10501 posts

Uber Geek

Trusted

Lifetime subscriber

#708523 29-Oct-2012 16:22

If that's 10/10 then mine (TCL to Fyx) must've been 11/10 because there was no downtime at all :)

NZGamingIcon

66 posts

Master Geek

#708545 29-Oct-2012 16:47

Behodar: If that's 10/10 then mine (TCL to Fyx) must've been 11/10 because there was no downtime at all :)

My internet was down because I hadn't configured my router sooner, otherwise I don't think I would of had downtime either.

zhuyan

177 posts

Master Geek

#708554 29-Oct-2012 17:01

In my case the whole process was completed in five days; the transition took place on day five, exactly as they promised; they even sent me a text to advise the job was done.

Equinox IT

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chevrolux

4962 posts

Uber Geek
Inactive user

#708616 29-Oct-2012 18:52

While all the above are good fast change overs I would always allow at least 2 weeks. You never what could go screwy leaving you without a connection. People tell their provider 3 days before a move and then get all pissy on the 3rd day because they haven't got a connection because something went funny or maybe gear isn't available or the chorus network is full up etc. So many things can go wrong.

mercutio

1392 posts

Uber Geek

#709210 30-Oct-2012 15:27

chevrolux: While all the above are good fast change overs I would always allow at least 2 weeks. You never what could go screwy leaving you without a connection. People tell their provider 3 days before a move and then get all pissy on the 3rd day because they haven't got a connection because something went funny or maybe gear isn't available or the chorus network is full up etc. So many things can go wrong.

those are all people on LLU.. or moving to LLU... most people are near cabinets so LLU isn't a good idea anyway though.

sure, i'm not really excited by the idea of telecom having the majority of dslams, but it's way better to have a cabinet 1km away than an exchange 6km away.

t0ny

395 posts

Ultimate Geek

Lifetime subscriber

#709239 30-Oct-2012 16:12

The turn around is not always that quick. I signed up on Thursday and called them up on Tuesday (Monday was Labour Day) and there wasnt any action taken on my signup. I have pushed the switch to later in the month to line up with my billing period with my current ISP but i havent had any emails to indicate anything is happening or if my dsl modem is on route. Give at least 5 to 10 working days to things to turn around.

fellaintga

195 posts

Master Geek

#709284 30-Oct-2012 16:56

I called on a Thursday it was done by Monday and I switched provider and to VDSL. They can do it quite quickly if there is an existing connection.

Batman

Mad Scientist
29760 posts

Uber Geek

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Lifetime subscriber

#709294 30-Oct-2012 17:15

if they get it right, 1 hour. if they don't get it right, 1 year.

slevin

6 posts

Wannabe Geek

#709913 31-Oct-2012 15:23

joker97: if they get it right, 1 hour. if they don't get it right, 1 year.

Yeah it does depend on how you are set up with your current provider, What day of the week the order is placed or what network you are on (Telstra cable vs Chorus copper or UCLL (LLU)).

Best thing to do is just call and chat as most ISPs have tools to see what type of connection you are on and they can give you a rough time based on that.

If you are with ISPs like Slingshot, Orcon or Vodafone it may take longer as they like to use their own equipment on most connections. But hey on the positive side if you are moving away from those types of connections and moving to snap, you will probably fine that the speeds are better and you won't have slow speeds (congestion) during busy hours ( 3-8pm)

Lorenceo

904 posts

Ultimate Geek

Trusted

#709954 31-Oct-2012 16:50

Since when have there been congestion issues with LLU connections?

mercutio

1392 posts

Uber Geek

#709959 31-Oct-2012 16:58

Lorenceo: Since when have there been congestion issues with LLU connections?

most people consider international speeds when they talk about congestion. even with congestion national sites are still usually quite usable, but the majority of traffic is international: youtube, google, facebook, geekzone, are all international sites.

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