Great start with a couple of phone calls to very helpful people as I made inquiries last week to choose a new provider. All good.
Today I have spoken with 4 people from Orcon, and have 2 different stories from each. The last 2 calls were due to them not returning my calls when they didn't know the answer to my questions. While not posting details the original incentives offered to join have also been rescinded (grrr)
So while the recent experience screams incompetence and trouble ahead, forcing a reconsideration of where to take my business, I am hoping someone here (Orcon?) can offer some final answers:
1. When the 12 or 24 month fixed term ends, and you do nothing, do you just continue as a month by month customer, or are you forced to re-sign for another fixed period or be disconnected. ( 1 helpdesk person says you just carry on, while 3 say you will be disconnected if you don't re-sign)
2. Can you plug a HDD into the modem thereby creating a basic NAS setup, with data available via wi fi? (2 say yes and 2 say no)
Cheers
Trusted
Vocus
