.. when you are no longer a customer accessing the internet through them?
I left Orcon in September 2010 but when I joined in 2005 I received a guaranteed email address for life.
Now the email address after all these years is still going and is still my primary email address (though about to change to hosted email solution)
For the past 3 weeks I have been unable to send emails from Outlook via Orcon - Outlook reports an error code and it sits in my Outbox until deleted. Searching for Outlook settings shows that what I have setup is correct (using the right pop3 and smtp server, along with the correct ports), and considering the setup used to work I am leaning towards something changing with Orcon rather than my Outlook being the cause.
I have called their helpdesk twice seeking current information but as soon as I mention I am not a customer I am refereed to the website. Trying to get around saying 'not a customer' has not produced any favourable outcomes.
Any help
(Posting from work, will update with the settings I am using when at home)