International Outage 13/12/12

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › International Outage 13/12/12

Neori

82 posts

Master Geek
+1 received by user: 6

2degrees

#112572 13-Dec-2012 02:39

So it looks like international is down. National data is fine. Currently down for about 35 minutes.
EDIT: National is now down toooooo :(

1.42am: Cached websites down (google, youtube etc.)
1.46am: Everything back to normal.
2.05am: International data including Youtube down.
2.15am: Youtube back up.
2.40am: Most national data down and Youtube are down. Geekzone access is a bit iffy. WTF?

Posting a thread as a time stamp/notification thread.

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1430 posts

Uber Geek
+1 received by user: 215

ID Verified

#731725 13-Dec-2012 03:13

mine just went down, i've been playing runescape on a local server though (don't laugh)

When it froze and i had to refresh the page it wouldn't load :/

This is quite odd, you'd think they'd try to minimise the service downtime to try and pick up some of the telecom customers who're sick of having no internet!

*Insert big spe*dtest result here*

hamish225

1430 posts

Uber Geek
+1 received by user: 215

ID Verified

#731726 13-Dec-2012 03:20

i seem to be able to get on things hosted here just fine

*Insert big spe*dtest result here*

nzhomie

3 posts

Wannabe Geek

#731727 13-Dec-2012 03:21

Was watching Netflix. Restarted the modem. National was down for a while and now looks to be back up online. Nat is a bit buggy though. International is down.

Neori

82 posts

Master Geek
+1 received by user: 6

2degrees

#731729 13-Dec-2012 04:45

Everything seems to be back up again for now.

nzhomie

3 posts

Wannabe Geek

#731730 13-Dec-2012 04:50

Mines stil playing up, can get on facebook and stuff. Battlelog and amazon.com on the other hand are all not working. So guessing some international sites are working.

Funny how the slingshot website shows no faults and network status is a green tick. . . . . . .

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#731733 13-Dec-2012 06:21

Early hours of the morning maybe it's just planned work

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jurax04

24 posts

Geek

#731735 13-Dec-2012 07:30

so annoying im getting a 2 bar connection on black ops 2.. haha

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#731740 13-Dec-2012 07:36

jurax04: so annoying im getting a 2 bar connection on black ops 2.. haha

What does that even mean?

jurax04

24 posts

Geek

#731742 13-Dec-2012 07:41

2 bars usuall happens when ur connection to Aussie players go higher than 150-200ms in ping. That means everything on your screen is delayed, basically they see you before you see them.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#731753 13-Dec-2012 08:02

jurax04: 2 bars usuall happens when ur connection to Aussie players go higher than 150-200ms in ping. That means everything on your screen is delayed, basically they see you before you see them.

So latency then?

AdrianD

51 posts

Master Geek
+1 received by user: 4

Vocus

#731758 13-Dec-2012 08:21

Hi guys,

This morning we performed some planned works which impacted most customers. This work was required to perform further augments to one of our International links.

Thanks for your patience!

New World

Shop on-line at New World now for your groceries (affiliate link).

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#731759 13-Dec-2012 08:23

As I thought

eracode

Smpl Mnmlst
9333 posts

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Trusted

Lifetime subscriber

#732006 13-Dec-2012 13:18

AdrianD: Hi guys,

This morning we performed some planned works which impacted most customers. This work was required to perform further augments to one of our International links.

Thanks for your patience!

Who are 'we'. (A signature might help.)

Sometimes I just sit and think. Other times I just sit.

illicit

553 posts

Ultimate Geek
+1 received by user: 15

#732052 13-Dec-2012 14:14

johnr: Early hours of the morning maybe it's just planned work

No, they were fixing issues.

I was unable to access 2talk.co.nz (same with my VOIP adapters) since about 11am yesterday (12-12-2012).

Called slingshot - "not our issue, ring 2talk".
Called 2talk - "not our issue, ring slingshot".

After a few hours of back and forward (during my work time) - turns out Slingshot had issues (can't recall exact problem) and 2talk are customers of Slingshot for certain services.

Yesterday evening I couldn't access slingshot.co.nz or 2talk.co.nz.

Quite a few people had similar/same issue and couldn't even access their email so slingshot setup a separate access page for webmail access for those affected.

Meanwhile... still no phone (via VOIP, which is a pain as there is a St John lifelink alarm connected)

Eventually it was sorted (1pm today) - The whole time the Slingshot network status said - OK with the big green tick.....

I enquired about a credit as a gesture of goodwill for the downtime and interruption to my personal time and chargeable work hours, Answer = Hows $5 off next months bill?

Nice one Slingshot, you've just lost a customer of ten years.

nzhomie

3 posts

Wannabe Geek

#732116 13-Dec-2012 16:06

From a customer service stand point pretty poor. Nice of who ever the guy is above to say they we're fixing issues. How about you don't tell everyone your network is all good. I had to jump on GeekZone to find out you were having issues. Thats pretty piss poor. Oh and if it was planned work i certainly don't remember an email getting sent out.

Sort it out....

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