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5 posts

Wannabe Geek


#112628 14-Dec-2012 22:24
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We've been on an Orcon Genius in Wellington for almost a year with almost no problems regarding speed and reliability. However, for the last few nights (I can't say if it's been an issue during the day as I've been at work), our connections to international websites and servers have been pretty shocking. Very high latency in WoW (partner not happy!), international websites "stalling" while loading, our business server taking forever to respond etc. etc.

I ran some tracert's tonight, and noticed that the latency appears to be caused by one link the chain that times out every single time - see excerpts below. Is anyone else experiencing anything like this?

I don't know if it could be related, but they've just started digging up the block next to mine for UFB. We aren't getting UFB in this phase of the rollout where I live, so I assume that the area they're working on is on a neighbouring cabinet or something? Is it possible we're sharing capacity while the work is being done?

Any help is super appreciated.

1 <1 ms <1 ms <1 ms BoB.Orcon [192.168.1.1]
2 33 ms 33 ms 39 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5]
3 32 ms 32 ms 32 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 32 ms 33 ms 32 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
5 * * * Request timed out.
6 196 ms 194 ms 194 ms ae2-213.lax20.ip4.tinet.net [173.241.131.241]



1 <1 ms <1 ms <1 ms BoB.Orcon [192.168.1.1]
2 40 ms 33 ms 33 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5]
3 33 ms 32 ms 32 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 33 ms 32 ms 33 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
5 * * * Request timed out.
6 193 ms 194 ms 194 ms ae2-213.lax20.ip4.tinet.net [173.241.131.241]
7 266 ms 266 ms 265 ms xe-0-3-0.phi10.ip4.tinet.net [89.149.181.173]

1 <1 ms <1 ms <1 ms BoB.Orcon [192.168.1.1]
2 33 ms 32 ms 39 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5]
3 32 ms 33 ms 32 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 33 ms 32 ms 33 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
5 * * * Request timed out.
6 212 ms 201 ms 196 ms ge2-7.fr1.lax.llnw.net [206.223.123.123]

Edit: To clarify - this only appears to affect international requests. See the tracert for trademe below:

Tracing route to www.trademe.co.nz [202.162.73.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BoB.Orcon [192.168.1.1]
2 36 ms 35 ms 33 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5]
3 32 ms 32 ms 32 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 33 ms 33 ms 33 ms trademe.ape.nzix.net [192.203.154.55]
5 33 ms 33 ms 33 ms www.trademe.co.nz [202.162.73.2]




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19282 posts

Uber Geek
Inactive user


  #732813 14-Dec-2012 22:28
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school holidays

1977 posts

Uber Geek

Lifetime subscriber

  #732842 15-Dec-2012 08:11
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yep....schools out.
All the kids I know head straight to youtube and gaming.

How many people accessing the net in your home?

 
 
 
 


1977 posts

Uber Geek

Lifetime subscriber

  #732843 15-Dec-2012 08:12
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Ive noticed the mobile network gets a bit slow around areas where there ar high concentrations of kids!

7548 posts

Uber Geek

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Subscriber

  #732846 15-Dec-2012 08:26
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Ahh well at least the 8:30am street traffic is way less, but yep our BB traffic records have jumped enormously since the boys have finished school/tech.

Cyril



5 posts

Wannabe Geek


  #732847 15-Dec-2012 08:27
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Gooseybhai: yep....schools out.
All the kids I know head straight to youtube and gaming.

How many people accessing the net in your home?


We're not heavy users but there's three of us. The slowness isn't related to our usage - I already isolated everything except one device and the issue persisted.

Does school holidays really result in that much more network congestion in the evenings? I would have thought during school time the evenings would be just as busy?

I don't know, if other people are seeing high latency to international sites as well then I guess that's the explanation. Is this limited to Orcon? Because it's kind of annoying and if there's another ISP that handles the load better I'd probably switch over this. It's like having a dialup modem again!

7548 posts

Uber Geek

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  #732848 15-Dec-2012 08:32
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I dont game but the boys do, and lots of it, no complaints for us here on Telecom, dunno what games in particular or what servers they are using, I just know someones always dying.

Cyril

516 posts

Ultimate Geek


  #733026 16-Dec-2012 01:28

Hi,

Yes I am having the same problem with International speeds and gaming. The latency is horrible and lag is a killer (literally). It started around Tuesday Wednesday last week. Yes also this only happens in international traffic the national tracert / taffic is fine.

I have logged a call with Orcon they have escalated the issue to there level 2 guys.

Orcon portrays itself as a premium service provider (have been with them for the past 5 years) however recently there service has dropped I mean really is congestion an answer? Wonder if the people with Telecom and are in the same exchange as me having the same problem.

C:\Users\Justin>tracert facebook.com

Tracing route to facebook.com [173.252.100.16] over a maximum of 30 hops:

1     1 ms     1 ms     1 ms  BoB.Orcon [10.1.1.1]  
2    37 ms    18 ms    18 ms  llu.bng1.nct.orcon.net.nz [60.234.8.1]  
3   202 ms    22 ms    48 ms  xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]  
4     *        *        *     Request timed out.  
5     *        *        *     Request timed out.  
6    47 ms    50 ms    44 ms  203.167.240.153  
7    42 ms    50 ms    51 ms  unknown.telstraglobal.net [134.159.174.37]  
8   165 ms   165 ms   170 ms  i-0-6-1-0.tlot-core01.bx.telstraglobal.net [202. 84.142.157]  
9   164 ms   168 ms   165 ms  i-0-4-0-2.tlot02.bi.telstraglobal.net [202.84.25 1.234]  
10   362 ms   400 ms   698 ms  xe-3-3-0.pr01.lax1.tfbnw.net [103.4.96.49]  
11   395 ms   160 ms   338 ms  ae1.bb02.lax1.tfbnw.net [31.13.30.26]  
12   227 ms   260 ms   502 ms  ae13.bb02.atl1.tfbnw.net [31.13.28.111]  
13   404 ms   399 ms   238 ms  ae11.bb04.frc1.tfbnw.net [31.13.27.116]  
14   449 ms   398 ms   218 ms  ae40.dr02.frc1.tfbnw.net [31.13.27.69]  
15   484 ms   223 ms   475 ms  po1021.csw12b.frc1.tfbnw.net [31.13.31.97]  
16   372 ms   247 ms   262 ms  www-slb-ecmp-12-frc1.facebook.com [173.252.100.1 6]

Trace complete.

C:\Users\Justin>tracert google.com

Tracing route to google.com [74.125.237.72] over a maximum of 30 hops:

1     2 ms     3 ms     3 ms  BoB.Orcon [10.1.1.1]  
2   308 ms    23 ms    24 ms  llu.bng1.nct.orcon.net.nz [60.234.8.1]  
3    35 ms    39 ms    67 ms  xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]  
4     *        *        *     Request timed out.  
5    42 ms    42 ms    41 ms  72.14.214.5  
6    45 ms    46 ms    42 ms  72.14.214.6  
7    43 ms    41 ms    42 ms  66.249.95.234  
8    43 ms    46 ms    42 ms  72.14.237.57  
9    42 ms    43 ms    43 ms  syd01s06-in-f8.1e100.net [74.125.237.72]

Trace complete.

 
 
 
 


110 posts

Master Geek


  #734138 18-Dec-2012 09:51
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I think it's pretty normal for some nodes not to respond to ICMP ping requests. As long as they are forwarding on to the next node, things should be working fine.

I think you'd want to look at the latency to the target, assuming it responds to ICMP ping requests. WoW servers could be experiencing high load levels.

I'm unsure if the Genius modem has QoS functionality, but you might want to try prioritising your gaming traffic.

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