I rung on the 24th and they said someone would call me back. No call.
Then no support over xmas/boxing day. Fair enough.
Ring back 27th. Guy does some diagnosis, decides to escalate call. Promises someone will call and a Chorus tech will come and look that day. Stayed at home all day. Nothing.
Ring back today. No update on the ticket. Lady asks me to reset the Genius. Comes back up with no internet and now no phone. Then proceeds to tell me that i may have to wait 10 working days. Also said the call on the 24th was NOT logged as a ticket.
So really so sick of this. UFB is meant to be bullet proof. At this point im willing to pay the early termination fee and go back to Telecom.