The process of leaving Orcon (or any ISP)?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › The process of leaving Orcon (or any ISP)?

CutCutCut

1039 posts

Uber Geek

#113395 15-Jan-2013 21:55

Orcon require 30 days notice when cancelling your account with them. I'm also under the impression when you change ISPs that you are best to let your new ISP handle the transfer. What then, is the best way to go about changing ISPs? Specifically leaving Orcon for another ISP?

tonyhughes

Hawkes Bay
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#745387 15-Jan-2013 22:34

Ring new ISP. Follow their instructions to the letter. Do not contact old ISP about disconnection until new ISP gives you the okay.

old3eyes

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#745468 16-Jan-2013 08:38

This is an opportune post. I was going to post the same thing as I see folks have given Orcon the 30 days notice and get cut off immediately and then have no Internet for days while the new ISP gets it connected..

Regards,

Old3eyes

cgreenwood

201 posts

Master Geek

#745665 16-Jan-2013 12:47

Have a look at this thread:

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=99533

There are plenty of gotchas with this process, in my case i allowed the new ISP (orcon) to handle the disconnection from the old ISP (vodafone) and got billed for an entire months internet usage when I had been disconnected only days into that month. So the new ISP will disconnect you from your old ISP but they are unlikely to pay any attention to timing within the billing cycle for the old ISP, or any contractual obligations you have with the old ISP (eg early contract termination fees etc) and you therefore might end up getting double billed for at least part of the changover month.

CutCutCut

1039 posts

Uber Geek

#745812 16-Jan-2013 16:51

Yes, that's the sort of situation im trying to avoid. I would prefer to give a months notice and give the new ISP the date I want the switch to happen. Not sure how to achieve that.

Kyanar

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#746165 17-Jan-2013 10:03

You can't. The new ISP is completely reliant on Chorus to do the provisioning, and for the most part the actual provisioning date is "best effort". It's a catch-22 really - if you give your current ISP 30 days notice then the new ISP may take 40 days to provision, leaving you without internet. If you don't, the current ISP will bill you for a month you aren't with them.

Personally, I think that the "30 days notice" provision is a scam plain and simple. ISPs know that you cannot in practice actually give them 30 days notice, but include it so they can bleed another month's payment out of you.

CutCutCut

1039 posts

Uber Geek

#746167 17-Jan-2013 10:09

Kyanar: You can't. The new ISP is completely reliant on Chorus to do the provisioning, and for the most part the actual provisioning date is "best effort". It's a catch-22 really - if you give your current ISP 30 days notice then the new ISP may take 40 days to provision, leaving you without internet. If you don't, the current ISP will bill you for a month you aren't with them.

Personally, I think that the "30 days notice" provision is a scam plain and simple. ISPs know that you cannot in practice actually give them 30 days notice, but include it so they can bleed another month's payment out of you.

It certainly, on the face of it, seems to be an unnecessary complication/charge.

cgreenwood

201 posts

Master Geek

#746170 17-Jan-2013 10:13

Personally, I think that the "30 days notice" provision is a scam plain and simple. ISPs know that you cannot in practice actually give them 30 days notice, but include it so they can bleed another month's payment out of you.

Hear Hear

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AKLWestie

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#746195 17-Jan-2013 10:43

I moved to Telecom from Orcon about a year ago. First I called Telecom about changing to them but explained to them I need to give Orcon a 30-day notice, so I asked them what are the available dates they / Chorus can do the cut off in the next 20 to 28 days.

Telecom gives me a number of choices and I picked up a date which is about 21 days from the call, then I stayed on the phone with Telecom to do the sign up process.

Then I called Orcon and the first thing I do was explain to them the whole story, which the most important point is don't cut my connection now. And I gave them the notice on the phone. So I ended up paying approximately 9 days of unused service to Orcon, but my switch to Telecom was very very smooth.

CutCutCut

1039 posts

Uber Geek

#821367 17-May-2013 21:55

old3eyes: This is an opportune post. I was going to post the same thing as I see folks have given Orcon the 30 days notice and get cut off immediately and then have no Internet for days while the new ISP gets it connected..

Did you move from Orcon, how did you end up doing it in the end?

LennonNZ

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#821369 17-May-2013 22:05

It says you have to give them 30 days notice.. but it doesn't say as far as I can tell how long after this notification you can leave.. so contact Orcon and say you are leaving within the next 6 months and for them not to cancel or do anything with your account. Then you have 5 months after the 30 days to leave and should only charge you up to the point you leave services.

but i'm not a lawyer :-)

old3eyes

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#821552 18-May-2013 12:05

CutCutCut:
old3eyes: This is an opportune post. I was going to post the same thing as I see folks have given Orcon the 30 days notice and get cut off immediately and then have no Internet for days while the new ISP gets it connected..

Did you move from Orcon, how did you end up doing it in the end?

Yes I moved to Telecom. I waited until the Telecom account was up and running then emailed Orcon and advized them of the 30 day termination request. They said gave me the termination date which was fine with me but it was not terminated on that date and kept on going. It took several emails to them to terminate the account mean while they were still monthly billing me. Several more emails later they have given me a credit of $92 which was supposed to be credited back yesterday but I see it hasn't yet so maybe more emails if not done next week..

Regards,

Old3eyes

CutCutCut

1039 posts

Uber Geek

#821660 18-May-2013 17:38

old3eyes:
CutCutCut:
old3eyes: This is an opportune post. I was going to post the same thing as I see folks have given Orcon the 30 days notice and get cut off immediately and then have no Internet for days while the new ISP gets it connected..

Did you move from Orcon, how did you end up doing it in the end?

Yes I moved to Telecom. I waited until the Telecom account was up and running then emailed Orcon and advized them of the 30 day termination request. They said gave me the termination date which was fine with me but it was not terminated on that date and kept on going. It took several emails to them to terminate the account mean while they were still monthly billing me. Several more emails later they have given me a credit of $92 which was supposed to be credited back yesterday but I see it hasn't yet so maybe more emails if not done next week..

Right so you got in contact with Telecom first, did you request a change over date 3 weeks out or so? Once you'd signed up with Telecom you then contacted Orcon anout termintating?

old3eyes

9120 posts

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#821690 18-May-2013 18:51

CutCutCut:
old3eyes:
CutCutCut:
old3eyes: This is an opportune post. I was going to post the same thing as I see folks have given Orcon the 30 days notice and get cut off immediately and then have no Internet for days while the new ISP gets it connected..

Did you move from Orcon, how did you end up doing it in the end?

Yes I moved to Telecom. I waited until the Telecom account was up and running then emailed Orcon and advized them of the 30 day termination request. They said gave me the termination date which was fine with me but it was not terminated on that date and kept on going. It took several emails to them to terminate the account mean while they were still monthly billing me. Several more emails later they have given me a credit of $92 which was supposed to be credited back yesterday but I see it hasn't yet so maybe more emails if not done next week..

Right so you got in contact with Telecom first, did you request a change over date 3 weeks out or so? Once you'd signed up with Telecom you then contacted Orcon anout termintating?

I asked Telecom to change over ASAP which was about 3 days then I contacted Orcon to terminate..

Regards,

Old3eyes

CutCutCut

1039 posts

Uber Geek

#821732 18-May-2013 20:11

old3eyes:
CutCutCut:
old3eyes:
CutCutCut:
old3eyes: This is an opportune post. I was going to post the same thing as I see folks have given Orcon the 30 days notice and get cut off immediately and then have no Internet for days while the new ISP gets it connected..

Did you move from Orcon, how did you end up doing it in the end?

Yes I moved to Telecom. I waited until the Telecom account was up and running then emailed Orcon and advized them of the 30 day termination request. They said gave me the termination date which was fine with me but it was not terminated on that date and kept on going. It took several emails to them to terminate the account mean while they were still monthly billing me. Several more emails later they have given me a credit of $92 which was supposed to be credited back yesterday but I see it hasn't yet so maybe more emails if not done next week..

Right so you got in contact with Telecom first, did you request a change over date 3 weeks out or so? Once you'd signed up with Telecom you then contacted Orcon anout termintating?

I asked Telecom to change over ASAP which was about 3 days then I contacted Orcon to terminate..

Oh ok right. And they charged you for most of that month which you didn't actually use?

old3eyes

9120 posts

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Subscriber

#822002 19-May-2013 16:45

CutCutCut:
old3eyes:
CutCutCut:
old3eyes:
CutCutCut:
old3eyes: This is an opportune post. I was going to post the same thing as I see folks have given Orcon the 30 days notice and get cut off immediately and then have no Internet for days while the new ISP gets it connected..

Did you move from Orcon, how did you end up doing it in the end?

Yes I moved to Telecom. I waited until the Telecom account was up and running then emailed Orcon and advized them of the 30 day termination request. They said gave me the termination date which was fine with me but it was not terminated on that date and kept on going. It took several emails to them to terminate the account mean while they were still monthly billing me. Several more emails later they have given me a credit of $92 which was supposed to be credited back yesterday but I see it hasn't yet so maybe more emails if not done next week..

Right so you got in contact with Telecom first, did you request a change over date 3 weeks out or so? Once you'd signed up with Telecom you then contacted Orcon anout termintating?

I asked Telecom to change over ASAP which was about 3 days then I contacted Orcon to terminate..

Oh ok right. And they charged you for most of that month which you didn't actually use?

Yep..

Regards,

Old3eyes