So sometime during the night of the 14th-15th my Genius lost internet connectivity. ADSL Sync is on and the statistics on it are fine, no different from what they were previously. The modem log shows it not getting beyond trying "PPP: Start to connect..." every so many seconds.
I contact support who suggest I do a factory reset by holding the button on the side. Done that, with no change. I email support back with this yesterday. I get the automatic "we have received your message" reply, but no further follow-up.
I emailed again today, 24 hours later, asking what's up. So far I haven't gotten any reply back. Is anyone there? Is my problem being worked on? Have I disappeared like my internet and phone?
I appreciate that some problems can take a while to resolve, but I'm sure customers would appreciate some sort of timely feedback that the problem is being worked on.
(It's ticket #11104746 if someone wants to have a look)