Orcon outage?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon outage?

NotReally

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#113862 30-Jan-2013 13:23

Is there a large outage with Orcon?

I haven't been able to get an Genius ADSL connection since Saturday (5 days) and after a second phone call for help have been told by the tech support that my ADSL connection is part of a larger problem with no time frame on when it will be fixed. There is nothing showing on the Network Status page and I have recently had work done to move a jack point so I'm not sure what's happening.

Does anyone else have the same problem?

johnr

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#753246 30-Jan-2013 13:24

Where are you?

NotReally

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#753248 30-Jan-2013 13:25

I'm in Springfield, Rotorua.

xpd

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#753249 30-Jan-2013 13:29

Our office in Rotorua city use Orcon ADSL (not Genius) and they've had no issues.

Do you get any connection at all ? Do the logs show any errors ? Are you getting DSL sync ?

XPD / Gavin

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ubergeeknz

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#753250 30-Jan-2013 13:30

Hi,

Are you able to PM me with your account name? Then I can check if you're affected by a current known outage or not and follow up accordingly.

Regards

Dan

xpd

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#753252 30-Jan-2013 13:35

ubergeeknz: Hi,

Are you able to PM me with your account name? Then I can check if you're affected by a current known outage or not and follow up accordingly.

Regards

Dan

If there is a current known outage (anywhere, anytime) , wouldnt it be best to put it on the network status page.... then saves these sorts of posts :)

XPD / Gavin

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NotReally

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#753253 30-Jan-2013 13:35

There's no DSL connection. The Genius modem flashes Blue for a short while (trying to sync?) and then goes a solid pink colour for a while (failed?) before repeating. The modem's wireless and wired connections work.

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ubergeeknz

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#753254 30-Jan-2013 13:37

xpd:
ubergeeknz: Hi,

Are you able to PM me with your account name? Then I can check if you're affected by a current known outage or not and follow up accordingly.

Regards

Dan

If there is a current known outage (anywhere, anytime) , wouldnt it be best to put it on the network status page.... then saves these sorts of posts :)

There are dozens every day which generally affect only a very small number of subscribers. It would be impractical to do so.

Sounddude

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#753255 30-Jan-2013 13:38

NotReally: There's no DSL connection. The Genius modem flashes Blue for a short while (trying to sync?) and then goes a solid pink colour for a while (failed?) before repeating. The modem's wireless and wired connections work.

There was an issue yesterday with Telecoms BUBA service, which might have confused things.

Sounds like you have a line fault however if you haven't got Sync. I suggest calling the helpdesk back and getting a fault open.

Sorry for the inconvenience.

NotReally

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#753261 30-Jan-2013 13:50

Thanks. I have rung support back (answered first ring!) and they want to try a hard reset first. I this doesn't work then I will log a line fault.

NotReally

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#753994 31-Jan-2013 16:38

Big thanks to Orcon for organising a guy from Chorus (also big thanks) to come and fix the line the very next day! All good now and back to full speed. Cheers guys.