Fault in Remuera/Medowbank

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Fault in Remuera/Medowbank

DravidDavid

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#113993 4-Feb-2013 11:53

Just so everyone knows, there is a fault in the Remuera area which means people might not be able to browse the internet.

Thought I might save a few people the headache of switching out their whole network with a new one and trying every device they own to try and connect.

No known fix as far as im aware.

xpd

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#755490 4-Feb-2013 12:17

Might be something to do with a problem orcon are seeing...

**UPDATE 2013-02-04 11:15 - Telecom Broadband & Corporate Data customers/circuits may be experiencing degraded service***
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We would like to advise that there is currently a slow/no data transfer issue affecting East Auckland Area. Full customer impact to be confirmed.
Technical teams advise root cause is pointing towards faulty Telecom Network Element.

XPD / Gavin

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xpd

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#755495 4-Feb-2013 12:23

UPDATE 2013-02-04 12:30 - Telecom Technical teams have identified a faulty network card

XPD / Gavin

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binahearst

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#755497 4-Feb-2013 12:23

Patiently waiting for good news.

You are right, people spending their morning messing around with modems and cables.

exportgoldman

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#755544 4-Feb-2013 13:52

Yup, have a few customers experiencing problems due to this.

Thanks for keeping us informed.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

DravidDavid

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#755555 4-Feb-2013 14:17

Apparently this fault has now been resolved. Everyone should be up and running now :)

xpd

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#755570 4-Feb-2013 14:42

RESOLVED: Degradation of Broadband & Corporate Data services
**UPDATE 2013-02-04 14:45 - Telecom have confirmed that the faulty network card has now been replaced which has restored service to affected customers.

XPD / Gavin

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