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141 posts

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Topic # 114977 8-Mar-2013 23:46
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Now this is extremely bizarre.

Wednesday was like every other day, then I got an email from slingshot advising my broadband will be connected by 8th March, normally you would be happy to see this however if you never signed up in the first place this would seem odd!

I called them immediately and advised I never signed up to a ADSL plan (I am on fibre though a different ISP) whoever signed me up had some basic details and the CSR determined it must have been a fraudulent sign up and he would cancel it immediately. I obviously am concerned and checked I hadn't lost any ID.

I thought this would be the end of the matter, however I got a further email saying my phone line had been connected! This was strange as I no longer have any copper going to my property. I called again and they advised the first rep didn't process the order correctly to prevent connection. (At this stage I am not very impressed as I had been signed up to something without my knowledge as despite me advising them it wasn't me, the phone was connected)

The second call I made the CSR advised they couldn't do anything other than to disconnect the phone. I then asked how do I know this will be done as the first one said it would be done. They put me on hold and after holding for 5 mins they said it would be disconnected.

I am feeling quite puzzled as even after two calls they still hadn't done anything. They also advised since I didn't sign up the account would be deleted off the system.

Now I have received an email saying my broadband is connected?? - I am beginning to wonder if anyone in slingshot actually understand the issues they have and are continuing to create. Namely;

I never signed up in the first place, someone obviously had enough details (name, address email and DOB) - this is a fraudulent connection
Despite advising immediately after the email, they must have connected to somewhere other than here as my property has no copper anymore.
After the number of calls I have made to advise slingshot this wasn't me, they still processed the order??
They have my personal details without my consent and performed a credit check without my consent.
I am obviously getting billed for a connection that I never asked for!


I am asking other forum members for help as I know slingshot monitor these threads and now it's in the public arena it might actually get resolved.



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BDFL - Memuneh
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  Reply # 777210 9-Mar-2013 06:39
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Initiate a TDR dispute process immediately. This involves lodging a formal complaint to the ISP, waiting for resolution then going to TDR. Read about the process on their site.




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  Reply # 777296 9-Mar-2013 11:26
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Wow, sorry to hear about your problem. This is a rather hilarious issue though, home its not a new scam doing the rounds.

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  Reply # 777301 9-Mar-2013 11:41
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Wasn't you in a 'back to the future' timezone?




Mark Ascroft
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  Reply # 777302 9-Mar-2013 11:47
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Are you sure it wasn't just spam email?




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  Reply # 777330 9-Mar-2013 13:20
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sonyxperiageek: Are you sure it wasn't just spam email?


Um you did read his post did you miss the bit where he said he rang slingshot and they had an order for connection on their system to which he stated it wasn't he who made it

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  Reply # 777340 9-Mar-2013 13:32
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Are you sure your house hasnt been hit by the Slingshot telemarketing machine?

They have got in trouble before with hungry telemarketers getting someone to agree to 'move to a new plan' or 'a great deal' etc and the person on the end of the phone agreeing - even though they arent quite sure what they were agreeing to..

My 80+ yo mother in law got suckered into changing telcos several years ago.
She was convinced Telecom had rung her and told her they could move her to a better/cheaper plan.
My wife spent many hours trying to contact various parts of slingshot to cancel - phones went off into space - The call centre would 'forward' you to accounts - the number would just hang up etc. The commerce commision was supposedly investigating - mother in law died before we ever heard anything. The Herald also did some stories about them at the time and published the email address/phone number of a head guy at Slingshot - I gather he got deluged in complaints after they ran the story.

Hope they arent trying it again.

Actually read this : http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10700000
outlines some trouble that Slingshot got into accessing a database of customer info that they shouldnt have a couple of years ago..
Wonder if this applies in your case?




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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Master Geek
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  Reply # 777349 9-Mar-2013 13:55
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Oh man, this brings back nightmares of a very similar experience I had with slingshot that dragged on for over nine months and nearly cost me a very large sum of money. I shan't give details cos there is still one small outstanding issue that I am having another once-around-the-track with them over.

All I can say is that I wish you the very very best of luck, and like Mauricio says above - get on to it immediately. Take it to the highest level as soon as possible and don't make the mistake that I did of believing anything that lower level support staff said they would do or had been done.

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  Reply # 777395 9-Mar-2013 16:20
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If someone is using your details this is identity theft and should be reported to the police immediately.




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  Reply # 777397 9-Mar-2013 16:22
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I believe under the privacy act you can ask the ISP for all the personal information they have on record for you for your account. So you should ask for this along with the signed contract that you agreed to this.

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  Reply # 777398 9-Mar-2013 16:28
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It does seem odd that someone trying to use your identity would use your real email address tho, considering that would (has) expose this.

Did they tell you what address the phone/ADSL has been connected at? Maybe you don't have copper into your property anymore, but there is still a pair running up the street that was once your line?




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  Reply # 777448 9-Mar-2013 18:37
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Hi Delorean,

I've had a check in on the account created in your name, and can confirm for you that it is in the process of being cancelled off (almost finished, in fact). I apologise for the mixed messages; although we had requested abandonment of the connection when you first contacted us, it looks like the communication between our team and Chorus was a little muddled in this case.

We are currently monitoring the account to make sure it closes down correctly, and you definitely should not receive any charges on it - so if any do come up, just drop us a line at customerservice@team.slingshot.co.nz and we'll remove them.

Again, I'm sorry about this mess; we are working to get it cleared up ASAP.

Regards,

Stephen
Slingshot Customer Service




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  Reply # 777449 9-Mar-2013 18:39
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Good work Stephen, thanks for the update, on a Saturday even!

Now, to the OP. If you can get confirmation that the connection address was not your home then it could be a case of (badly done) identity theft. If the connection address was your home then it could be a prank.





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  Reply # 777453 9-Mar-2013 18:47
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As you know they "blow the fibre" to your house, so if you see anyone "sucking fibre in the street" you know its all about to go bad and Stephens attempts to stem the change has gone wrong.

Cyril

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  Reply # 777455 9-Mar-2013 18:57
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Fair Go loves Slingshot. Have a talk to them as well..




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Old3eyes


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  Reply # 777456 9-Mar-2013 18:58
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old3eyes: Fair Go loves Slingshot. Have a talk to them as well..


Slingshot already replied here saying things are moving, so why this suggestion?





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