I have been offline for 8 days trying to connect to Snap VDSL. 

Was supposed to be connected last tuesday , but, the VDSL modem would cycle between "VDSL Training" and "Line fault" .  In other words , I could not get VDSL Sync. 

Called Snap on Tuesday, they scheduled a chorus technician. 

Chorus came out on Thursday morning, and said the port was dead and he swapped me to a new one.  (Question, if the port was 'dead' then why did it say 'VDSL Training..." . 

Chorus tried their VDSL modem on my line, works perfectly OK.  

I install Snaps fritzbox modem, and I get the same "Line fault" failure. 

Called Snap again, and asked them to send me a new modem. 

They refused, and told me I had to return my fritzbox so snap could test it, then return it to me.    

I'm pretty annoyed about this as it means more delays but I have no choice so I return the modem.

On Friday, Snap call me and say the modem works perfectly on their line, and they changed some stabililty settings and say they will return the 'faulty' modem to me.   I ask them to send it Saturday delivery and they promise to do this. 

Another thing annoyed me here, Snap said they changed the modems vdsl stability settings and would return the same modem.  So, why didn't they get me to do that on Thursday?  We could have eliminated that as the cause of the problem without all of this posting of the modem around the country. 

So on Saturday, waiting at home for the modem to turn up.   Never arrives. 

On Monday, call the courier company, they say it was not sent with Sat Delivery as promised. Not Happy.

The modem turns up on Monday afternoon. 

Plug it in.....modem still faulty as I expected. 

Call snap again, this time, they FINALLY agree to send me a new modem. 

Today, the new modem arrives  .... working .....  woohoo.   But, what a nightmare, my phone/internet has been out for 8 days and there are some very grumpy people in the house now. 

So, why didn't snap get me to test the stability settings on thursday, so they could have jsut sent me a new one immediately?  We knew my vdsl line was OK because it was syncing with other vdsl modems OK. 

At least I am finally connected!!