In December 2011, I agreed to a 12 month contract for service with Orcon, the 12 months came and went and I continued using orcon. In February 2013, I used the online form for moving house to transfer my service to my new address. This went without a hitch. In April 2013, I emailed them asking to disconnect the service in May 2013 as it was no longer an option to keep the service (personal reasons). I was then told I had to pay $199 early disconnection fee as it was a 24 minth contract I agreed to from Feb 2013, ending feb 2015. At no time did it say a 24 month contract and I certainly did not agree to that. We are now playing email tag, trying to resolve this. They are saying I agreed to a form for a credit check, amongst other things, I said the form was never part of the online form and why would they do a credit check on an existing account? They are saying I agreed to the change of plan, I did not change the plan, simply transferred an existing service. Has anyone else had the same problem? I will not back down as I am in the right. I asked them for proof/documentation to prove I had agreed to a 24 month contract, nothing to date.