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tchart

1698 posts

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#116698 7-May-2013 13:01
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Orcon guys this made me LOL today but you might want to have a look at the system which sends these out.





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ubergeeknz
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  #812760 7-May-2013 13:03
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Better pay up quick smart!

Seriously though, could you forward the email to socialmedia@team.orcon.net.nz so we can investigate?

Thanks!

Oriphix
516 posts

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  #812774 7-May-2013 13:17

Not to hi-Jack this thread, but I recently left orcon and I got a bill however when I called the CSR they said that I should wait for my final bill before I pay as there might be credits etc. Yet I still get reminders from the credit team.....I guess its automated.

 
 
 
 


bameron
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  #812782 7-May-2013 13:21
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Oriphix: Not to hi-Jack this thread, but I recently left orcon and I got a bill however when I called the CSR they said that I should wait for my final bill before I pay as there might be credits etc. Yet I still get reminders from the credit team.....I guess its automated.


Are you sure you don't have a credit balance or something like that? Feel free to email through to the same address (socialmedia@team.orcon.net.nz) and I'll have a look for you if you like.

diablo2nd
57 posts

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  #812992 7-May-2013 16:24
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Hi,
I received the $0 to pay bill as well.  I have forwarded it to that email for investigation as well...

Slightly irrelevant but I received another note to pay earlier (few days ago) and  had paid about an hour previously, so I got to be in the small group of people targeted by the "If you have already paid please ignore this email" statment

bameron
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  #813001 7-May-2013 16:32
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Hi all - we had a process change with the reminder emails which caused some "nil balance" accounts to get the email by mistake. This has been addressed, apologies for the confusion!

Cheers,

Cam

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