It's unfortunate that I have no where to go to explain that there may be a wider fault here than just my phone line , which i tried to explain to Tech Support on 0800131415. I must have mentioned at least 3 times that it's not only my number but the same issue seems to be affecting all of your 0800 lines which i tried from the New Plymouth area.
And yes i did get through to the tech support on 0800131415 on a telecom cellphone.
What i can confirm
Yesterday morning ~ 830AM :
Personal Line Orcon Genius VOIP ; Internet working ; No Incoming or Outgoing calls
Tried to reach 0800131415 from a New Plymouth landline (from telephone exchange) ; dead ; silence ; until timeout after approx 30 sec. then disconnect/busy/unavailable tone.
Contact 0800131415 successful from telecom cellphone ; still unable to reach my personal/home VOIP Line from cell or landline
Outgoing call working from home VOIP line ; possibly after modem reset / tech support 'looked' at my account and reset??
Incoming still same issue
which continues today ...
Now I know the tech help is just doing their job and that's fine , but i needed a little more support than just to reset my modem. I asked if I could talk to someone else / Level 2 tech support and was denied , which is unfortunate because all I was trying to do was to report a fault ... that seems to be wider than just my personal line ... but there is no where to do that.
And that is what i am trying to do now , I tried to explain yesterday that if i cannot call your 0800 number from a landline in New Plymouth (confirmed again this morning) , then i think the issue is a bit bigger than just my modem.
Don't know if there was a hardware/software/config upgrade somewhere the other night ; what i can say is that there is a fault somewhere and if I can't contact your 0800 numbers from a landline in New Plymouth who knows how many customers are affected by this.