Unable to sign up with Slingshot

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Unable to sign up with Slingshot

hairy1

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#11686 6-Feb-2007 15:33

Howdy. Today I tried to transfer my phone rental and broadband from Telstraclear Homeplan (phone line rental provided by Telstraclear on a Telecom land line) to Slingshot (mainly due to unlimited tolls for $20). I have been told I must have a current Telecom account to sign up. As I do not have a Telecom account they are unable to take my business. This sounds crazy! Has anyone tried to do this in the past with Slingshot and succeeded? Ironically I am in Pukekohe but Slingshot / Callplus / Wired Country no longer sell wireless voice services out this way

Cheers. Matt.

computeruser

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#59872 6-Feb-2007 16:21

Yes I had thw same story with my father in law, wanting to transfer from TC to Slingshot his tolls, I first had to transfer the account
back to TNZ and then Slinsghot could siphon it from them. don't know why exactly ...

but this obviously the relationship between the
Telcos.

hairy1

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#59880 6-Feb-2007 17:02

Ah, so I am not the only one then. Was there a set length of time (eg. 30 days) between swapping to Telecom and then to slingshot or were you able to make the swap to Slingshot as soon as you had a Telecom account? Cheers.

grant_k

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#59899 6-Feb-2007 20:05

First up -- Welcome to Geekzone Matt

I had the same experience about a year ago. TelstraClear kept hiking up the price for National Tolls from 12c per minute to 15c and finally 25c per minute. Sure they had a $2 cap, but because I used that line mainly for faxes, therefore made a lot of short calls, so it didn't help. Finally they increased the Line Rental unless you spent enough money on toll calls and I decided enough was enough.

Telecom wanted $45 to "Reconnect" my line (even though it was still connected and I could make calls).

I was rather pissed off at TCL for not warning me that this would be the case should I decide to take my business elsewhere. And I was also pissed off at Telecom for trying to charge me a "Joining Fee" to bring my business back to them (remember the phone line was not disconnected at all). Any other phone company would jump at the chance to get your business and not try to charge a fee for you to join.

But no, not Telecom. So in the end I snipped my landline altogether and now make all my phone calls and send faxes through VFX from WorldxChange.

Because of this experience, I would not recommend anyone to change their Home Phone provider to TelstraClear. It's a pity, because once upon a time, they were a good/helpful company back in the Clear Communications days.

P.S. If you have a Wired Country connection for your broadband, then all you need to do is sign up with VFX for your phone connection: The monthly fee is waived until April when it becomes $11.25 per month, Local Calls are free and National Toll Calls are 5c per minute. You won't find a better deal anywhere that I know of.

Cheers,
Grant.

raytaylor

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#60401 11-Feb-2007 11:16

Can anyone tell me if there is an auctual technical issue with this. I mean TCL auctually provide the physical landline (wiring and exchange access rented from telecom) and therefore telecom isnt allowed to touch the line? So when a user signs up with slingshot, they then try and re-sell a telecom dsl line, which is on a copper pair under the control of TCL it simply doesnt work?

Also does TCL have their own equipment and dslams in the exchanges at all and could it be that it isnt not connected to the Telecom DSL backbone?

I would love to be enlightened upon the workings of the Telecom / TCL relationship.

Ray Taylor

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nzbnw

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#60419 11-Feb-2007 14:35

raytaylor: Can anyone tell me if there is an auctual technical issue with this. I mean TCL auctually provide the physical landline (wiring and exchange access rented from telecom) and therefore telecom isnt allowed to touch the line? So when a user signs up with slingshot, they then try and re-sell a telecom dsl line, which is on a copper pair under the control of TCL it simply doesnt work?

Also does TCL have their own equipment and dslams in the exchanges at all and could it be that it isnt not connected to the Telecom DSL backbone?

I would love to be enlightened upon the workings of the Telecom / TCL relationship.

There is not a Technical issue, it can be done. I am not sure how Telecom's wholesale division works but the only reason a Telecom Consumer Rep (CSR) can touch a Telstra Clear line is if they wish to transfer ownership of the line back to Telecom (and hence the customer) from being a Wholesale line. Telecom Wholesale should have no trouble with actionign this request.

I would say this is more a slingshot issue, they dont seem to beleive (or their systems dont allow for this) that there are any other providors of landlines in New Zealand.

Only Telecom have equipment in the exchanges at this point in time (will perhaps change with LLU, but time will tell).

nzbnw

hairy1

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#60568 12-Feb-2007 20:29

After a bit of research the only way to get an account with Slingshot is to pay $48 to Telecom and transfer my account back to them, then to Slingshot...... Not exactly a satisfactory outcome. Slingshot are really limiting their market if they can't take TelstraClear customers.

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grant_k

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#60597 12-Feb-2007 23:38

Hairy1: It might be a good idea for you to talk to WorldxChange. I asked this same question of Phil Moore a few days ago and he said it was no problem to provision XNET Broadband via a Telecom phone line rented from TelstraClear.

We will be doing this next week so I will let you know if there are any problems.

Speaking of problems with provisioning broadband, we have just had a horror story with our Paradise Net connection (from TelstraClear)...

I went to move our internet services to WorldxChange and then discovered that I have to give 60 days notice to TelstraClear. Ok, fair enough it was in the fine print of their T&Cs which I had agreed to 3 years ago when I signed a 2-year contract. So there was no disconnection fee, it was just a period of 60 days notice required and in the event that you want to leave sooner, they will still charge you for the entire 60-day period anyway.

Fine, I thought, I will arrange disconnection for April 2 and about 2 weeks ahead of that date, make sure to arrange provisioning from WorldxChange on another line.

TelstraClear entered my order accordingly but I was really pissed off to discover on Thursday afternoon that our internet connection had been cut off. Phoned up TCL and was told: "Oh Yes, sorry, Telecom have closed the ticket and you now have to get broadband reconnected on that line if you still want it".

The strange thing is that our router still syncs up to a DSL signal and the Downstream / Upstream connection rates are still displayed as normal. But we don't get any IP address assigned.

TCL have now agreed to waive the charges for the rest of the 60-day period (rather than reconnect us) so I can get the new connection from WxC going in the next few days. But first we have to wait for a number swap so the bottom line is that our office is without broadband for around 5 working days. This is not helpful

Once again, I am caught in the middle between TCL and Telecom and for this reason, I would not recommend anyone to rent Telecom lines via TCL.