Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


tchart

1697 posts

Uber Geek

Trusted
Subscriber

#119278 27-May-2013 09:06
Send private message

I'd just like to say thanks to Paul (ptinson) for finally sorting my Orcon UFB problems out.

After he escalated the issue a wonderful person from Orcon rung me (on my mobile!). He asked some relevant technical questions and suggested the Genius I had be replaced.

The new Genius seems to have resolved all of my UFB throughput issues (whereby my connection would dwindle from mbps to kbps to disconnected). The connection is now stable and Im consistently getting close to 30mbps for local traffic.

The same guy who organised the replacement Genius even rung back the day after I got the new Genius to see if anything had improved. It had but our phone number hadn't come through correctly on the Genius and he got that sorted out by the time I got home that afternoon. He then rung again a few days later to see if everything was still going ok.

That's the kind of service/support which people appreciate.

So thanks Orcon, Paul and the person who rang me (sorry I forgot your name :( )

----------------------------------------------------------------------------------

Now on a slightly more negative note I'd just like to say that the first 6 months of my UFB experience have been pretty miserable. Multiple tickets with no resolution was pretty disheartening and frustrating. You know things are bad when your wife notices the internet is crap and your 6 year old knows how to reset a Genius to get the internet back on. Truly my saddest UFB day was on Christmas when my son couldn't download games on his shiny new Android tablet because the UFB was so slow.

I'm in IT so I get that being an early adopter comes with some pitfalls. The (remote) helpdesk people I spoke to were not really equipped for UFB nor did they seem to accept that I was having any problems. Device & firmware resets never resolved the issues I was having. Calls I logged with the support desk were sometimes never followed up and went into a black hole as far as I knew.

Anyway Im glad it seems to finally be sorted and hopefully Orcon can make their support more consistent as my latest experience was really really fantastic.

----------------------------------------------------------------------------------

Create new topic
ptinson
677 posts

Ultimate Geek

Trusted

  #825869 27-May-2013 10:06
Send private message

Thanks for the write up. To be honest I was just the messenger on this, so all credit for sorting this doesn't belong with me so ill pass it along.
Thanks for all of the feedback the good and the bad.

Paul




meat popsicle

Zeon
3644 posts

Uber Geek

Trusted

  #825889 27-May-2013 10:47
Send private message

Well done Orcon support!




Speedtest 2019-10-14


 
 
 
 


surfisup1000
4875 posts

Uber Geek


  #825894 27-May-2013 10:55
Send private message

tchart:The connection is now stable and Im consistently getting close to 30mbps for local traffic.


What about international? 

 

tchart

1697 posts

Uber Geek

Trusted
Subscriber

  #825908 27-May-2013 11:35
Send private message

surfisup1000: 
What about international? 


Actually its a lot better than it was. Used to be really bad but I was getting 6-8mbps  to Sydney when I checked over the weekend. I know its variable given time of day but we're no longer having buffering of Youtube, IMDB etc

springheal
52 posts

Master Geek


  #825918 27-May-2013 11:45
Send private message

Actually that average speed to sydney for fibre is poor.

I'm currently adsl and get beween 10.5 to 11.5 to sydney.

I nearly switched to fibre but decided to hold off for now as I feel there are still issues to be sorted. 

linw
2258 posts

Uber Geek

Subscriber

  #825970 27-May-2013 12:06
Send private message

Good to hear.

Mostly, speedtest to Sydney here (30/10 UFB) is at local speed (27.75/9.4). Sounds fishy, must admit.

tchart

1697 posts

Uber Geek

Trusted
Subscriber

  #826071 27-May-2013 12:39
Send private message

linw: Good to hear.

Mostly, speedtest to Sydney here (30/10 UFB) is at local speed (27.75/9.4). Sounds fishy, must admit.


Linw, who are you with for UFB? Telecom?

We were with Telecom ADSL from the very beginning. Several house/city moves and never had any issues over the years. Never really paid any attention to speedtests as everything just worked.

To be honest with our "broken" Genius our speeds were so poor to non-existent for everything I didn't really focus on international speed tests. There wasn't really much point testing international when I was getting kbps for local traffic.

My indication of <10mbps was based on one test on Saturday night - which is presumably peak time.

I'll do some more tests this week...




Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.