I'd just like to say thanks to Paul (ptinson) for finally sorting my Orcon UFB problems out.

After he escalated the issue a wonderful person from Orcon rung me (on my mobile!). He asked some relevant technical questions and suggested the Genius I had be replaced.

The new Genius seems to have resolved all of my UFB throughput issues (whereby my connection would dwindle from mbps to kbps to disconnected). The connection is now stable and Im consistently getting close to 30mbps for local traffic.

The same guy who organised the replacement Genius even rung back the day after I got the new Genius to see if anything had improved. It had but our phone number hadn't come through correctly on the Genius and he got that sorted out by the time I got home that afternoon. He then rung again a few days later to see if everything was still going ok.

That's the kind of service/support which people appreciate.

So thanks Orcon, Paul and the person who rang me (sorry I forgot your name :( )

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Now on a slightly more negative note I'd just like to say that the first 6 months of my UFB experience have been pretty miserable. Multiple tickets with no resolution was pretty disheartening and frustrating. You know things are bad when your wife notices the internet is crap and your 6 year old knows how to reset a Genius to get the internet back on. Truly my saddest UFB day was on Christmas when my son couldn't download games on his shiny new Android tablet because the UFB was so slow.

I'm in IT so I get that being an early adopter comes with some pitfalls. The (remote) helpdesk people I spoke to were not really equipped for UFB nor did they seem to accept that I was having any problems. Device & firmware resets never resolved the issues I was having. Calls I logged with the support desk were sometimes never followed up and went into a black hole as far as I knew.

Anyway Im glad it seems to finally be sorted and hopefully Orcon can make their support more consistent as my latest experience was really really fantastic.

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