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LiQuidAce

98 posts

Master Geek


#119280 27-May-2013 09:43
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We changed our plan about 1-2 weeks ago, our billing period ends on the 8th, so we're not near the 4 day limit as stated by your terms.

Yet we were told we wouldn't be moved over to the 200GB plan until the 8th. This forced us to spend $50 on a data pack or live with capped speeds for 2-3 weeks.  The tech support help desk was no help at all in this matter...

Here is a snippet from their site:

"Your broadband plan will change on 09 Jun 2013.

You may only change broadband plans once per month. Broadband plan changes can take up to 4 days so if you are within 4 days of your billing date you may have to wait till your next billing cycle to see your plan change. If you change from a broadband plan which we no longer offer to one of our current broadband plans, you will not be able to change back to your old plan. If you select a broadband plan that requires tolls you must have direct dial with Slingshot for it to be effective."

Specific notice to: Broadband plan changes can take up to 4 days so if you are within 4 days of your billing date you may have to wait till your next billing cycle to see your plan change

We changed plans a week or so ago so definitely nowhere near the 8th.

I would like this issue to be resolved and hopefully have the 50GB ($50?) data pack refunded as we shouldn't have needed to purchase it in the first place..

We purchased a $20 data pack which would take us over until what we thought would be the plan changeover - 4 working days.

But nope!

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LiQuidAce

98 posts

Master Geek


  #825856 27-May-2013 09:43
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I have PM'ed you Ben with my account details as well.

 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
Slingshot
1004 posts

Uber Geek

Trusted
Slingshot

  #825880 27-May-2013 10:37
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Hey LiquidAce!

I'll take a look for you, sometimes there is manual work required in a plan change that may cause delays but I'm sure I can work something our for you.

Cheers,
Ben




LiQuidAce

98 posts

Master Geek


  #825893 27-May-2013 10:55
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Awesome Ben!

The plan was changed 3-5 days before the purchase of the 50GB pack which would have been roughly 2 weeks ago. I don't see how a plan change can take from approx 15th until the 9th of the next month.



DravidDavid
1907 posts

Uber Geek


  #827319 28-May-2013 20:48
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They like to change your plan on the billing date because 99% of the country don't know what pro-rata is.

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