Orcon ADSL Sync Icon Orange

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon ADSL Sync Icon Orange - No Internet?

brandynz

35 posts

Geek

#119384 30-May-2013 07:28

Hi,

I got home from work last night to no internet – after checking network connections etc on my laptop and Iphone I looked at the Genuis Modem.

Everything looked normal other than an Orange light on the “ADSL Sync” icon.

Tried resetting the modem several times via the modem browser on the computer – No luck.

Tried unplugging and turning it off and on several times - No luck.

I thought it might correct itself overnight, however woke up this morning to the same issue.

Anyone know how to fix this? Or is this a bigger problem than I first thought?

Cheers

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#828103 30-May-2013 07:29

Hi

Best to contact the helpdesk. Sounds like there is an issue with the phone line and is no longer syncing ADSL with the exchange.

Geko

5 posts

Wannabe Geek

#828992 31-May-2013 19:45

Hi,

I had the same problem this week: no ADSL since the thunderstorm on Monday in Auckland (don't know if it's related).
Anyway I called Orcon customer service on Wednesday and after 30 min of wait and a serie of checks, they confirmed it was an issue with the phone line.
They forwarded my case to Chorus.
I called back Orcon today to chase them up as I hadn't heard anything from anyone. They told me Chorus were supposed to come on Saturday but 30 min after a guy from Chorus called me and fixed the line remotely - he changed the "position" - I don't know what does that mean but it did the trick.

All of this to tell that sometimes it pays to chase them up and to thank Orcon and Chorus guys for their promptness.

FireEngine

1223 posts

Uber Geek

Trusted

#829019 31-May-2013 20:20

Chorus bookings have been a little fluid over the past week or so due to the recent rains causing more than normal physical circuit issues, hopefully this instance of fixing before the booked time means they are comng back to normal timeframes.

Regards FireEngine