Anyone on Callplus business UFB

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Anyone on Callplus business UFB

nitrotech

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#119454 1-Jun-2013 20:07

Interested to know your experiences with the speed of this product

Currently we have Vodafone business ADSL and I would describe the speeds as excellent for international but with no UFB offering we've got to start looking elsewhere.

Cost wise it looks to be a winner but I would hate to take a performance hit on international.

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#829355 1-Jun-2013 20:09

What region are you in?

nitrotech

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#829370 1-Jun-2013 20:23

myfullflavour: What region are you in?

Rotorua

Slingshot

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#830365 4-Jun-2013 10:47

nitrotech: Interested to know your experiences with the speed of this product

Currently we have Vodafone business ADSL and I would describe the speeds as excellent for international but with no UFB offering we've got to start looking elsewhere.

Cost wise it looks to be a winner but I would hate to take a performance hit on international.

Hi Nitrotech,

If you would like some info about Callplus' UFB I can get one of them to call you or email you?

Let me know, they might be able to advise expected speeds etc.

Cheers,
Ben

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Zeon

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#830376 4-Jun-2013 11:22

Callplus has decent support and a consistent service for business customers. Quite expensive though. I also found their technical guy who helped the sales guy was an absolute a55hole and I don't say that lightly.

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DravidDavid

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#830493 4-Jun-2013 14:22

Zeon:I also found their technical guy who helped the sales guy was an absolute a55hole and I don't say that lightly.

Was it a three way conversation? Or could you just hear him in the background? :D

Regs

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Snowflake

#830698 4-Jun-2013 20:20

i've had callplus business fibre and SIP for years and i'd rate it about 8/10 all round (price, speed, performance, reliability). I'm not on a 'UFB' plan, but i'd say there probably isnt a lot of difference between our connection and a UFB profile (if any).

send me a PM if you want me to try out any intl sites for you

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#831590 6-Jun-2013 13:32

Zeon: Callplus has decent support and a consistent service for business customers. Quite expensive though. I also found their technical guy who helped the sales guy was an absolute a55hole and I don't say that lightly.

Hi Zeon, we’re sorry to hear of your negative experience with CallPlus. We take all feedback seriously and would appreciate the chance to speak with you directly to allow us to investigate the issue further. We will have an appropriate member of our team contact you soon.

Many thanks
Caroline

nitrotech

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#862741 20-Jul-2013 20:36

Just on this, I've rung the call centre but they seem too busy to call me back, just interested in the turn around time for UFB install - I have 4 weeks before we move shop is that do-able? Be an easy install as the duct literally sits right outside the front of the shop.

Regs

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Snowflake

#862767 20-Jul-2013 21:30

The install will depend on chorus if in Auckland, another provider elsewhere. 4 weeks is tight for a multi-party deployment which probably already has a wait list....

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nitrotech

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#862806 20-Jul-2013 22:51

Regs: The install will depend on chorus if in Auckland, another provider elsewhere. 4 weeks is tight for a multi-party deployment which probably already has a wait list....

Cheers, i'm in Rotorua which is a chorus area too, if they decide to over complicate it then it will take months but the thing is that the duct is right outside the door ....

Just working on a contingency in case it doesn't work out.

networkn

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#862811 20-Jul-2013 23:00

I have a customer with Callplus who switched to 100/50 Fibre on Friday. They are getting about 95/45 locally. Support can be hit and miss, and mostly miss if the account management team aren't pushing things along (I can't imagine how bad it would be without key account management). I agree there are some incredibly rude senior engineers, but also a couple of really good ones. The problem is getting to the senior team. The escalation process seems broken though I have been assured it's going to be improved.

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nitrotech

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#863862 22-Jul-2013 20:38

Still no call back - do you think they have enough customers already?

Glazza

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#863947 22-Jul-2013 22:24

Unison also have Fibre in some areas of Rotorua - http://www.unison.co.nz/fibre/addresslocator

nitrotech

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#863956 22-Jul-2013 22:36

Glazza: Unison also have Fibre in some areas of Rotorua - http://www.unison.co.nz/fibre/addresslocator

It's an option as their fibre goes past - I think the major problem is that the ISP's that connect to unison no one has ever heard of and none of them publish their plans on their website and I have to say I'd be concerned about the amount of international bandwidth they buy.

Glazza

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#863957 22-Jul-2013 22:42

It's an option as their fibre goes past - I think the major problem is that the ISP's that connect to unison no one has ever heard of and none of them publish their plans on their website and I have to say I'd be concerned about the amount of international bandwidth they buy.

I couldn't comment on that - however as far as national players go, both FX and CallPlus are interconnected in Rotorua (although the website only says Hawkes Bay).

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