[Snap] Slow YouTube Response

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Slow YouTube Response

SneakerPimps

104 posts

Master Geek
+1 received by user: 5

#120907 18-Jun-2013 03:50

Hi,

I'm on UFB 100/50MB, in Auckland.

It seems that many YouTube videos are quite slow in response. For instance I'm watching content on 1080p, it would take about 10-20secs for the buffer to start. When it does start it would download pretty quick, somewhere around 10MB, then it will stop as if it's waiting for the video to finish the first buffer, then it will start buffering again. I would have almost wait 20secs for every 1min of video.

It's only started to do this after the weekend.

Running the latest flash, and I have even tried YouTube on HTML5.

Would be interested to know if anyone else is also experiencing the same issue. I have Snap VDSL at work, but I haven't tried it yet...

- Nick

1 | 2 | 3

136 posts

Master Geek
+1 received by user: 11

#838478 18-Jun-2013 08:30

I'm in Christchurch VDSL and last night was terrible for You Tube, symptoms were exactly the same as yours...

http://speedtest.net/result/1910210622.png

SamF

1598 posts

Uber Geek
+1 received by user: 252

Trusted

#838481 18-Jun-2013 08:35

Same for me, Auckers. Some videos didn't want to play at all, I had to refresh the page top get them to go.

cws82us

788 posts

Ultimate Geek
+1 received by user: 23

#838581 18-Jun-2013 11:01

Same thing too

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bunky

52 posts

Master Geek
+1 received by user: 3

#838585 18-Jun-2013 11:08

same problem here in auckland.

sometimes youtube video won't start, slow buffer, or skip to the end at beginning... happening from 2 days ago

fahrenheit

757 posts

Ultimate Geek
+1 received by user: 33

#838609 18-Jun-2013 11:45

I'm on Xnet fusion (ADSL2+) and have the exact same problem, so doesn't seem to be isp related.

GeoffisPure

459 posts

Ultimate Geek
+1 received by user: 73

#838741 18-Jun-2013 15:37

Snap in Palmerston North here, and Youtube is very slow to respond the last couple days, both initially loading the video, and often times having to buffer mid-stream.

Also, Snap, your hold music is getting a bit old :-P And why have you done away with announcing caller's position in the queue? Used to appreciate that feature.

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surfisup1000

5288 posts

Uber Geek
+1 received by user: 2159

#838746 18-Jun-2013 15:48

SneakerPimps: Hi,

I'm on UFB 100/50MB, in Auckland.

It seems that many YouTube videos are quite slow in response. For instance I'm watching content on 1080p, it would take about 10-20secs for the buffer to start. When it does start it would download pretty quick, somewhere around 10MB, then it will stop as if it's waiting for the video to finish the first buffer, then it will start buffering again. I would have almost wait 20secs for every 1min of video.

It's only started to do this after the weekend.

Running the latest flash, and I have even tried YouTube on HTML5.

Would be interested to know if anyone else is also experiencing the same issue. I have Snap VDSL at work, but I haven't tried it yet...

- Nick

I'm on Snap VDSL and youtube has been working just fine for me.

I am in Mt Maunganui.

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

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#838747 18-Jun-2013 15:51

It's not ISP related by the looks, I've seen some performance issues with it even on Telecom, so might be on Google's end.

Michael Murphy | https://murfy.nz
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SCM

459 posts

Ultimate Geek
+1 received by user: 48

#838752 18-Jun-2013 16:06

Same issue here in Brighton. Sometimes it needs 2 or 3 reloads of the page before it will start playing...

garvani

1873 posts

Uber Geek
+1 received by user: 83

Trusted

#838755 18-Jun-2013 16:18

I am experiencing this as well on Snap in Blenheim. Its annoying but a couple of reloads and it works.

farcus

1625 posts

Uber Geek
+1 received by user: 437

#838758 18-Jun-2013 16:28

I'm experiencing the same issues from Japan since yesterday (from time to time) - so the problem is probably with youtube itself.

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RalphFromSnap

776 posts

Ultimate Geek
+1 received by user: 168

Trusted

Snap Internet

#838782 18-Jun-2013 17:00

Hi All,

Just confirming, there does not appear to be any known issues on our network or between us and Google, so it may well be an issue outside our network.

Thanks,
TheRalph

Snap

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