We live in a semi rural area so only get ADSL1(according to the Chorus website an upgrade is not planned in the next 5 years ). 

We have been with Orcon for years and have always managed to get a better deal as the years have gone by.  Our current contract finishes next month and cannot be renewed.  This time we will need to pay $20 more a month for a lesser bundle.

The new Genius Go looked pretty cool and was keen to try it out, however not worth it given we will now need to change providers. 

On the other hand we have found Orcon support less than satisfactory with support requests not being logged correctly or logged at all over the last couple of years.  Just last Friday we came home from overseas to find our phone not working.  I called them and went through all the tests and then they said they were logging the call with Chorus.  We called on Monday morning to follow up on progress only to be told they new nothing about our problem and they could not expedite the call - we would have to wait another 48 to 72 hours.  I called on Wednesday to see what was happening to be told that Chorus were due to look at the fault at 11am that day, only no one told us this.  Anyway they must have fixed it as the phone is now working but we never saw anyone or heard from anyone to check if it was working okay.  We were home all day.

Lets hope our new provider provides a better service.  Pretty worried about changing as previous experience has left us with weeks of pain while they got the broadband settings tweaked for us so we didn't lose connectivity every 5 minutes - the joys of living so far from the exchange.  Snap looks like the best option at the moment...