Rang their help desk from my Orcon home phone and got instantly told by the help desk after waiting 20 mins for them to pick up that they couldn't hear me and hung up.

I then rang back again and finally got through to someone that could barely speak or understand English. 
I explained my situation to them asking about why my bill was 7 times higher than normal and was told that there was some issues with my data usage and that there were strange results coming up where I had used 60gb in 1 minute, 20gb in 3 minutes etc.. which is pretty impossible to achieve with my connection.
I was then given a support number and told that the issue would be followed up within the next week.

One and a half weeks later and Orcon is trying to withdraw 500$ out of my account and sending me friendly reminders to pay my bill.

So I get back on the phone to them again...30 minutes on hold then finally someone picks up and tells me that I HAVE to pay the bill and then they will refund it later... YEAH RIGHT. I tell him that I refuse to pay for something when its being disputed and try to explain to him that I have a support number, he asks me for it and puts me on hold for 30 more minutes.

30 minutes later he tells me he cant read the support ticket and says he will transfer me to technical.

10 seconds later they hang up on me.



Call back again this time for technical support, waiting on hold for 30 minutes till someone finally decides to answer, get the same rubbish blah blah we'll put you on hold for 3 mins while we read the support ticket, 10 mins later They hang up.

I've been an Orcon customer for 3 years and referred people to them and this is how they treat me, might be time to break my contract and go with another ISP because I refuse to pay for data I was told by someone on their help desk that I never used.