[Snap] Website loading issues on Snap

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Website loading issues on Snap

bradstewart

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#126825 21-Jul-2013 10:10

Is anyone else having issues with Snap this morning? Pages won't load, they just hang forever on a blank page. I do get the following for Geekzone though:

Got the error: Server Error
while trying to obtain http://www.geekzone.co.nz/forums.asp
Error from proxy: recvfrom failed: ECONNRESET (Connection reset by peer)

Seeing the same thing in IE and Firefox as well as on my wifi connected phone and tablet.

getontoit99

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#862931 21-Jul-2013 10:44

I'm on SNAP and zapping rapidly from page to page with no problems. Many sites including Geekzone.

Are other sites working OK?

mikenzb

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#863089 21-Jul-2013 16:21

getontoit99: I'm on SNAP and zapping rapidly from page to page with no problems. Many sites including Geekzone.

Are other sites working OK?

sidefx

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#863120 21-Jul-2013 17:34

I seem to be getting something similar to this on and off today: chrome just says "The web page is unavailable." Then if a wait a bit and try reload it, it loads.

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bradstewart

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#863122 21-Jul-2013 17:36

Some sites are working again, others are painfully slow loading. Seems to be either really random or an intermittent issue.

RalphFromSnap

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#863343 22-Jul-2013 08:30

Hi All,

No Known issue at this end, can you post some examples? Geekzone for instance takes a direct route across our network to Sydney and then via a direct connection to Cloudflare so you should see great performance here, nothing out of the ordinary on these links either.

Cheers,
TheRalph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

surfisup1000

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#863345 22-Jul-2013 08:44

bradstewart: Is anyone else having issues with Snap this morning? Pages won't load, they just hang forever on a blank page. I do get the following for Geekzone though:

Got the error: Server Error
while trying to obtain http://www.geekzone.co.nz/forums.asp
Error from proxy: recvfrom failed: ECONNRESET (Connection reset by peer)

Seeing the same thing in IE and Firefox as well as on my wifi connected phone and tablet.

Not I , my snap vdsl zipping away as quickly as ever.

bradstewart

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#863349 22-Jul-2013 08:54

Hard to give specifics when it seems random. A site will fail to load or load very slowly but try again after a few minutes and it's fine but another site has issues.

Sites like Facebook, Google and Yahoo have all intermittently had issues. NZ sites with the exception of Geekzone seem to be fine.

The proxy error I posted in the OP was identical on IE11 and the Android browser which is why I thought it must be a network issue.

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jarledb

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#863493 22-Jul-2013 12:42

If you are using a third party DNS service it could be worth checking that it works like it should. Have had issues (other ISP) that was caused by that myself.

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sidefx

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#863516 22-Jul-2013 12:58

It hasn't done it for me since yesterday morning and that was quite infrequent (One site did it at 17:30 yesterday just before I made the post above but it seems to be an issue with the site not snap as it has the same issue on remote desktop session on non-snap connection) - Everything seems to be running fine here now. Am using snap dns servers. Sounds like it's not a snap issue

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman