I thought it was easy to switch mobile providers and take your phone number with you but I have struck a brick wall.
My (0 term) 'on account' mobile was with TelstraClear (now Vodafone).
Our landline, cable TV & cable broadband are grouped together with (now) Vodafone. I went into 2degrees to get a sim card and sign up for a plan. Was told all is fine, just go to the website and follow the easy instructions to bring your number to 2degrees. Went home, followed instructions, all was well. Got a text from 2degrees this morning saying there is a problem with the information I gave so I phoned 2degrees to try and sort the problem out. I was told Vodafone are refusing to release my phone number to 2degrees and I needed to ring Vodafone to sort it out.

Long story short, I have made several phone calls to both Vodafone & 2degrees and been told several times by 2degrees that Vodafone are not releasing my number only to be told by Vodafone that there is nothing wrong with my phone number and all 2degrees need to do is the normal process they do when porting my number. Getting very peeved by being given the run-around, I finally got hold of someone who seemed to talk sense. He told me it was a really common problem and that it is due to my mobile number being attached to our other Vodafone services. All I needed to do was phone Vodafone and ask to have my phone number separated from our Vodafone account. The easiest way to do this is to switch it to prepay then contact 2degress to get the number ported. On phoning Vodafone to arrange this I was told it was not possible to get my mobile removed from our account and I would lose my phone number if I did this. I do not have a term plan or anything with Vodafone so that it not the reason... I am baffled as to what to do now. I have spent hours on the phone trying to sort this out but not made any headway. Any ideas out there as to my next step? In the meantime I hope my Vodafone sim continues to work!
Thanks in anticipation.
Karin