[Snap] Snap PPP Outage...

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap PPP Outage...

surfisup1000

5288 posts

Uber Geek

#128567 15-Aug-2013 01:59

Whats going on Snap? Was talking to a customer in Europe and my internet drops out for 20 minutes or so!!

Was this a planned outage?

15.08.13 01:50:20 PPPoE error: Timeout.
15.08.13 01:50:07 PPPoE error: Timeout.
15.08.13 01:49:53 PPPoE error: Timeout.
...
15.08.13 01:47:25 PPPoE error: Timeout.
15.08.13 01:47:11 PPPoE error: Timeout.
15.08.13 01:46:58 PPPoE error: Timeout.
15.08.13 01:46:44 Timeout during PPP negotiation.

It was a bit unlucky that when I needed the net the most it dropped out.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#878542 15-Aug-2013 09:02

Hey,

Sorry about that, this was a planned outage on the Chorus network to rectify a fault. Affected quite a few DSLAMs in the area.

Cheers
^RO

Snap

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chevrolux

4962 posts

Uber Geek
Inactive user

#878588 15-Aug-2013 10:34

Chuck a USB 3G stick in your router and then there will be no outage =D

surfisup1000

5288 posts

Uber Geek

#878590 15-Aug-2013 10:36

RalphFromSnap: Hey,

Sorry about that, this was a planned outage on the Chorus network to rectify a fault. Affected quite a few DSLAMs in the area.

Cheers
^RO

Is it possible to notify customers of planned outages like this?

Dairusire

298 posts

Ultimate Geek

#881437 20-Aug-2013 10:41

Likely hood, no. Not when you've got probably thousands uppon thousands of customers.