I have a 2degrees SIM inside a burglar alarm that uses cellular data to report back to the monitoring station. That phone shared data from my main 2degrees phone, which I migrated to Telecom on the 5th August. My number switched over to Telecom around 6-8pm on the 5th.

The last time my burglar alarm checked in to the monitoring station using the 2degrees SIM was around 6th August (it checks in irregularly so hard to say when data stopped). It has credit on the phone. I called 2degrees this morning who said they couldn't remove the shared data, and the guy seemed to have trouble understanding my issue, didn't seem to understand that a SIM card may not be in a phone. The plan has $15 credit. I tried to add a shared data value pack at 6:30am this morning, but as of 7:30am it hadn't shown up yet. I've put a Telecom SIM in and it's working ok.

I can't say for sure this is the problem, but there's a strong time correlation so seeming likely.

As this is a more complex issue can someone please put me in touch with a second level technician.