[Snap] Snap plus voicemail

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap plus voicemail - toll call?

Little

82 posts

Master Geek

#129050 2-Sep-2013 13:27

Has it always been the case that when calling the voicemail system (456), you are charged at the toll call rate (if outside Christchurch)??

dolsen

1476 posts

Uber Geek

Trusted

Lifetime subscriber

#888301 2-Sep-2013 13:52

Previous calls to 456 were 0 rated.
New calls seem to be redirected to 03 2600456, however, these are also 0 rated for me (Wellington user here).

Little

82 posts

Master Geek

#888312 2-Sep-2013 14:17

Talked to someone from the accounts team and they confirmed that it will be charged as a toll call.
Can any other Auckland users confirm this?

eXDee

4032 posts

Uber Geek

Trusted

#888322 2-Sep-2013 14:57

Does this mean that if you have a national calling package it won't be?

dolsen

1476 posts

Uber Geek

Trusted

Lifetime subscriber

#888324 2-Sep-2013 14:59

Little: Talked to someone from the accounts team and they confirmed that it will be charged as a toll call.
Can any other Auckland users confirm this?

Must be an Auckland thing :-)

From Wellington, and for me, it's 0 rated (I have no call packages).

Image showing 0 rated voicemail call

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#888351 2-Sep-2013 15:39

Hi guys,

These calls should be zero rated. If you've been billed for one, can you please PM through your details so we can review your account?

All future calls should be zero rated.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Little

82 posts

Master Geek

#888352 2-Sep-2013 15:45

RalphFromSnap: Hi guys,

These calls should be zero rated. If you've been billed for one, can you please PM through your details so we can review your account?

All future calls should be zero rated.

PM sent. Thanks.

mikenzb

371 posts

Ultimate Geek

#888414 2-Sep-2013 17:05

Yup I was charged for 29 calls to 03 2600456 in july and 5 in august but it looks like they fixed the problem onwards so no big deal. (In Auckland)