Hopefully can get some advice or help here.

We have been with Orcon for quite a few years now. We switched to Genius a couple of years ago (free modem with 2 year contract) and it started OK, but soon we started getting regular disconnections. At its worst there would be around 40 a day. Countless calls to customer support. Eventually they would sort it and it would be fine for a couple of weeks - then the disconnections would start again. We would then go through the same process, having to explain the problem again, going through the same troubleshooting steps, then being upgraded to a "Level 2 technician".

We had the modem replaced (no difference), we had Chorus come in and check our lines both inside and outside the house (no problems).

This carried on for around 18 months. Then in January this year I made yet another call with disconnection problems. They did something at their end and the next day, whatever they did seemed to have fixed it. We went from 30 disconnections a day to zero. Since then we have had maybe 3 or 4 disconnections total in the last 7 months.

Then 4 days ago it started again. We had 5 disconnections between 9:30 and 10:30 am on the 2/9. Then fine again until this morning. We have had 14 disconnections between 9:02 and 10:37 this morning.
I have rung support and have had to start the conversations over troubleshooting, having to explain myself over and over again etc.

They are unable to tell me what they did in January that fixed the problem, but I really don't want to go through this again!!

Anyone have any suggestions? It does seem weird that the problems in the last few days have been between 9 and 10:30 in the morning - but could just be a coincidence?