Unhappy with UFB Service

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Unhappy with UFB Service

djinni74

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#129617 21-Sep-2013 18:27

I am very unhappy about the service I am getting. It is currently the second time in two weeks that I am without the service I am paying for. After going through the scripted tech support for the umpteenth time I am stuck waiting for "level 2" tech support to get in contact with me. Considering how much it is costing me every month it is unacceptable that I cannot talk to someone on the weekend. If anyone out there can help me I would greatly appreciate it.

Sounddude

I fix stuff!
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#899522 21-Sep-2013 18:29

Hi

Can you give us some details on what the issue is?

djinni74

11 posts

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+1 received by user: 2

#899523 21-Sep-2013 18:34

Had a power cut last night. Power came back on but no internet or phone. Other than no internet or phone genius modem works fine.

Sounddude

I fix stuff!
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#899525 21-Sep-2013 18:35

I assumed you have rebooted the ONT device as well as the Genius device?

Do you have Green lights on the ONT for the LINK?

djinni74

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+1 received by user: 2

#899526 21-Sep-2013 18:37

Yes. I have a solid green PON and power light and a blinking green LAN1 light. On the genius I have a red adsl light and blue wired and wireless lights.

Sounddude

I fix stuff!
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#899535 21-Sep-2013 20:22

Not sure what happened, but it looked like your Circuit ID on your ONT changed after the power cut.

I have put the new circuit ID into our auth system and you are backonline.

We will take the issue up with the LFC to see why this happened.

Again, appologies for the stress caused!

djinni74

11 posts

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+1 received by user: 2

#899536 21-Sep-2013 20:25

Thank you very much for the help. It just really sucks that I had to complain on a public forum to get some timely help.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

kenl

30 posts

Geek

#899612 22-Sep-2013 09:56

someone forgot to save his config maybe... or the device power cycled in between a power cycle ?