Is Orcon down Browns Bay area

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Is Orcon down Browns Bay area

ronw

1222 posts

Uber Geek

#130766 27-Sep-2013 09:27

My Orcon is down this morning. Tried ringing them but they say they are too busy to handle the call. If their answer phone can talk me they why cannot it say we have a fault etc. I am left not knowing if there is a problem or not and as I have have Genius I have no phone either. Any one else in the East Coast Bays area of Auckland having problems with internet.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

Bee

732 posts

Ultimate Geek

#903533 27-Sep-2013 09:30

From their web page:

27/09/13 9:03 AM SOME CUSTOMERS WILL BE UNABLE TO BROWSE OR EXPERIENCE CALLING ISSUES

2013-09-27 08:30:00
A network issue has been identified that may be causing some customers to be unable to authenticate or make phone calls
This is currently being treated as a high priority issue and is under investigation
Web Browsing - Degraded
Phone - Genius - Degraded
Phone - Other - Degraded
Hosting - Available
Email - Available

Doing your best is much more important than being the best.

ronw

1222 posts

Uber Geek

#903537 27-Sep-2013 09:34

Thaks for that mine has just come up. I dont really think an hour outage is acceptable and the message you qupoted off webpage tell me little. Degraded service what the heck does that mean. Degraded to me means that its degraded but still working, mine was dead in the water. If you have no connection its not degraded its down.
Thanks for the update anyway. I only had a cellphone and its not the easiest to search their web site with cellphone. I had a heck of a job putting the message up on Geekzone. Still think that when they have a problem the answerphone should just say that instead of cutting you off becasue they are busy.

Bee: From their web page:

27/09/13 9:03 AM SOME CUSTOMERS WILL BE UNABLE TO BROWSE OR EXPERIENCE CALLING ISSUES

2013-09-27 08:30:00
A network issue has been identified that may be causing some customers to be unable to authenticate or make phone calls
This is currently being treated as a high priority issue and is under investigation
Web Browsing - Degraded
Phone - Genius - Degraded
Phone - Other - Degraded
Hosting - Available
Email - Available

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

Deadpool

54 posts

Master Geek

#903539 27-Sep-2013 09:38

. I dont really think an hour outage is acceptable.

Is a 2 or 3 hour more acceptable for you then, pretty sure they can make it longer for you if you would like.

Sounddude

I fix stuff!
1928 posts

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Lifetime subscriber

#903541 27-Sep-2013 09:41

Hi Guys

We had an issue with a core router in our Northcote datacenter. This would have caused an outage for a small number of customers.

The reason it was marked as "Degraded" was it only effected a small number of customers, not the entire customer base.

Sorry for any inconvenience.

ronw

1222 posts

Uber Geek

#903627 27-Sep-2013 11:43

Actually I dont think any outage is really acceptable, considering it is also my telephone system. I can accept outages caused by natural disasters storms etc etc but an outage of an hour or more caused by equipment? failure is a real worry. The number of times my old telephone system was out is so rare that I cannot remember. But with all the progress of modern technology it is worse now days. If I remember correctly Orcon had a similar outage yesterday and I am forced to reboot my router several times a month. This may be something we have to accept with naked broadband but I hope that fibre when it comes improves on the current system.

Is a 2 or 3 hour more acceptable for you then, pretty sure they can make it longer for you if you would like.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

nickb800

2715 posts

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Trusted

#903634 27-Sep-2013 12:09

This is why Genius (as with other low-end VoIP options) is cheap. If phone is that important to you, pay for a proper landline

xpd

Geek @ Coastguard NZ
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#903635 27-Sep-2013 12:09

ronw: Actually I dont think any outage is really acceptable,

So the day when gigabit internet is available for everyone, but theres going to be a 24hr outage while they upgrade you, you'll say no ?

Come on, outages are a fact of life with technology. Orcon didnt cause this outage on purpose. "Hey, lets pick on Browns Bay today".

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

Equinox IT

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Bee

732 posts

Ultimate Geek

#903637 27-Sep-2013 12:18

I Agree that the old POTS line was a whole lot more reliable, but when you add it to your internet connection outages are to be expected...

Having changed ISPs a lot over the years, I know that this is not just an Orcon problem and I've been conditioned to just accept regular outages of up to an hour or so without too much worry or complaint...

Doing your best is much more important than being the best.

dolsen

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#903644 27-Sep-2013 12:22

xpd: Orcon didnt cause this outage on purpose. "Hey, lets pick on Browns Bay today".

Source?

Yes, it's annoying when the phone / Internet goes down, but, it's not the end of the world. With more people having mobile phones the home phone I think will become less and less of a need. Not sure what options are available with Orcon but my last voip provider had the option to divert on not available so in these situations you could still receive incoming calls. Even if you don't have that option, this is a residential service with best effort SLAs. I think it's something we are going to have to get used to in the short term while systems are shifted from pots to VOIP solutions. With the extra options that VOIP gives you, I'm not opposed to the change.

I do agree that degraded services != no services. Perhaps a bit more explanation that certain groups of users will not have service would be better.

xpd

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#903665 27-Sep-2013 12:33

dolsen:
xpd: Orcon didnt cause this outage on purpose. "Hey, lets pick on Browns Bay today".

Source?

I follow/know people who are in the know via various sources :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

nickb800

2715 posts

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#903697 27-Sep-2013 13:08

dolsen:
xpd: Orcon didnt cause this outage on purpose. "Hey, lets pick on Browns Bay today".

Source?

Yes, it's annoying when the phone / Internet goes down, but, it's not the end of the world. With more people having mobile phones the home phone I think will become less and less of a need. Not sure what options are available with Orcon but my last voip provider had the option to divert on not available so in these situations you could still receive incoming calls. Even if you don't have that option, this is a residential service with best effort SLAs. I think it's something we are going to have to get used to in the short term while systems are shifted from pots to VOIP solutions. With the extra options that VOIP gives you, I'm not opposed to the change.

I do agree that degraded services != no services. Perhaps a bit more explanation that certain groups of users will not have service would be better.

I suspect that in the case of unexpected outages, ISPs may not have an understanding of how its customers are being affected. For example: if degraded means 1/3 of calls are dropped, then an unlucky user that tries 3 times during the period of degraded services might find that all of their calls fail, and thus are wide degraded service is a effectively a complete failure for them

sbiddle

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#903700 27-Sep-2013 13:12

ronw: Actually I dont think any outage is really acceptable, considering it is also my telephone system. I can accept outages caused by natural disasters storms etc etc but an outage of an hour or more caused by equipment? failure is a real worry. The number of times my old telephone system was out is so rare that I cannot remember. But with all the progress of modern technology it is worse now days. If I remember correctly Orcon had a similar outage yesterday and I am forced to reboot my router several times a month. This may be something we have to accept with naked broadband but I hope that fibre when it comes improves on the current system.

The outage wasn't caused by a physical last mile failure so fibre would have made absolutely no difference.

At the end of the day a residential internet connection is a best effort service with no SLA.