Hosting Platform Storage Migration and Resulting Issues

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Hosting Platform Storage Migration and Resulting Issues

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#133560 26-Oct-2013 15:40

As per Orcons request in another thread, I have setup another thread on this to discuss any problems resulting from the hosting migration that has been occurring.

The current issue I am having is that Wordpress websites are unable to connect to the FTP server. Another Ocron cusomter has confirmed they are also having the same problem in the other thread.

Currently I get the following error when updating plugins Failed to connect to FTP Server ftp.###.co.nz:21 . Previously it was working fine.

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#922096 26-Oct-2013 15:42

you have migrated hosts, chances are the dns record is being a little sticky in the ISP's dns cache..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#922099 26-Oct-2013 15:58

hio77: you have migrated hosts, chances are the dns record is being a little sticky in the ISP's dns cache..

The topic isn't about migrating between difference web hosts. It is about Orcons hosting, where apparently they are migrating everyone over to new systems, which appears to be causing some problems.

FireEngine

1223 posts

Uber Geek
+1 received by user: 221

Trusted

#922121 26-Oct-2013 17:18

mattwnz: As per Orcons request in another thread, I have setup another thread on this to discuss any problems resulting from the hosting migration that has been occurring.

The current issue I am having is that Wordpress websites are unable to connect to the FTP server. Another Ocron cusomter has confirmed they are also having the same problem in the other thread.

Currently I get the following error when updating plugins Failed to connect to FTP Server ftp.###.co.nz:21 . Previously it was working fine.

Hi Guys, we haven't seen this in any numbers to spot a trend but the OOH team are looking at it now. At this time it doesn't look like any particularly pervasive single cause, this support requests we have in look unrelated to each other.

It isn't related to the Storage migration notification on the other thread, that is affecting the Orcon (not iServe) hosting platform.....and hasn't happened yet.

Regards FireEngine

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#922177 26-Oct-2013 19:08

Thanks. If you read the title of the other thread that Murray posted, it is actually titled

iServe Planned Maintenance: Hosting Storage Migration

I thought the iserve brand no longer existed, and it all came under the orcon brand. Is there another orcon hosting service? I think you guys need to do something to avoid confusion, as I, like Murray, presumed that that network message referred to the old iserve platform, after the last outage 10 days ago due to migration, where orcon didn't put any announcement up, and you apologised for that.

FireEngine

1223 posts

Uber Geek
+1 received by user: 221

Trusted

#922300 27-Oct-2013 01:13

mattwnz: Thanks. If you read the title of the other thread that Murray posted, it is actually titled

iServe Planned Maintenance: Hosting Storage Migration

I thought the iserve brand no longer existed, and it all came under the orcon brand. Is there another orcon hosting service? I think you guys need to do something to avoid confusion, as I, like Murray, presumed that that network message referred to the old iserve platform, after the last outage 10 days ago due to migration, where orcon didn't put any announcement up, and you apologised for that.

There are three seperate hosting platforms, Orcon (original for want of a better description), iServe and KiwiWebHost. The network message refers to a 5-10min outage on the Orcon platform-hosted sites on 29/10.

We will work on being less confusing in future.

Regards FireEngine

FireEngine

1223 posts

Uber Geek
+1 received by user: 221

Trusted

#922605 27-Oct-2013 19:13

Hi Guys, the team have just let me know that the Wordpress ftp and passive ftp issues that they have seen have been resolved.

Regards FireEngine

Lego

Shop now for Lego sets and other gifts (affiliate link).

MurrayM

2502 posts

Uber Geek
+1 received by user: 742

ID Verified

Trusted

Lifetime subscriber

#923199 28-Oct-2013 19:43

FireEngine: Hi Guys, the team have just let me know that the Wordpress ftp and passive ftp issues that they have seen have been resolved.

I've just successfully upgraded a WordPress site on the iServe platform. Thanks for getting that sorted FireEngine!

FireEngine

1223 posts

Uber Geek
+1 received by user: 221

Trusted

#923235 28-Oct-2013 20:57

MurrayM:
FireEngine: Hi Guys, the team have just let me know that the Wordpress ftp and passive ftp issues that they have seen have been resolved.

I've just successfully upgraded a WordPress site on the iServe platform. Thanks for getting that sorted FireEngine!

You're welcome, its a team effort this end, not just me :-)

Regards FireEngine

MurrayM

2502 posts

Uber Geek
+1 received by user: 742

ID Verified

Trusted

Lifetime subscriber

#923244 28-Oct-2013 21:04

FireEngine: You're welcome, its a team effort this end, not just me :-)

Well in that case please pass on my thanks to the whole team!