[Snap] VoIP Stopped working today?

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6297a1679f9

371 posts

Ultimate Geek
+1 received by user: 29
Inactive user

#133597 27-Oct-2013 20:04

So today my fritzbox crashed and restarted like it usually does for some odd reason .
Ever since it crashed my Snap VoIP has stopped working. There is no dial tone when I try to dial out and It still works for incoming calls but no voice is heard.
So I phoned snap support and asked them and they told me they need up upgrade to the .51 firmware to push out new settings, which I will not be doing because the .51 firmware is terrible for close lines.

So does anyone know I fix for this?
I did disable (PVC) in the past and I re-enabled today but that still hasn't fixed the problem.

alexj

61 posts

Master Geek
+1 received by user: 19

#922672 27-Oct-2013 20:24

Can you upgrade the firmware and have the settings pushed out then downgrade afterwards?

VDSL - Woohoo!

6297a1679f9

371 posts

Ultimate Geek
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Inactive user

#922687 27-Oct-2013 20:43

Nah because you have to reconfigure it after you downgrade or restore the settings I have now.

I tested on the Fritz App on android and call my home phone and that worked.

RalphFromSnap

776 posts

Ultimate Geek
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Snap Internet

#922716 27-Oct-2013 21:17

Hi Mikenbz,

The default Fritz firmware from AVM has some interesting aspects to the voice settings, so its quite highly recommended to have us bring your router into our auto-provisioning so that we can apply many of the fix's that are not user accessible (Digit Maps, dial tones etc) We may have a fix for the earlier firmware so will get our engineers to check out your current settings and see if these can also be applied to ensure you have a great voice experience and keep your good DSL sync, however we do have customers close to the exchange on the latest firmware with high sync, even some at 70/10

Thanks,
TheRalph

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6297a1679f9

371 posts

Ultimate Geek
+1 received by user: 29
Inactive user

#922725 27-Oct-2013 21:26

Okay dont worry about it because I forgot to do the simplest rule which was to do the power off the fritz for 5 mins then resync . I guess when my fritzbox crashed something within the firmware decided to not work anymore but a quick resync did the job.