Ordered increase to 100Mbit fibre 5 days ago, still nothing!!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Ordered increase to 100Mbit fibre 5 days ago, still nothing!!

toaster

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#133861 5-Nov-2013 18:45

I'm on a 30Mbit fibre, called Orcon last week to order an increase to 100Mbit. They said: OK, will be activated within 24 hours. Guess what, it's 5 days later and I'm still on 30Mbit.

I call everyday and everyday after waiting 15-20 mins for an operator they tell me they don't know what's happening, and that they'll call me the next day with an update - and then of course no one calls.

Anyone from Orcon here who can make things happen, as this level of service is downright disgraceful.

Thanks

Sounddude

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2degrees

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#927826 5-Nov-2013 19:31

PM me your login and I will find out for you in the morning.

FireEngine

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#927844 5-Nov-2013 20:16

Hi Toaster, I already have your username, checking now....

Regards FireEngine

FireEngine

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#927846 5-Nov-2013 20:25

Ok, we have an order in, I've emailed our provisioning to get an ETA, I'm not sure what the usual turnaround time on these is as its not my area but I'll find out and get you an answer Wed am.

Regards FireEngine

toaster

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#927873 5-Nov-2013 20:49

Thanks

Hopefully tomorrow I can finally get some decent speed then. :-)

sbiddle

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#927882 5-Nov-2013 21:06

It's not just an Orcon issue - your profile needs to be changed by the LFC or Chorus as well.

toaster

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#927885 5-Nov-2013 21:14

sbiddle: It's not just an Orcon issue - your profile needs to be changed by the LFC or Chorus as well.

Then they should say so when the order was made. They said it will take effect within 24 hours. Misinformation.

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toaster

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#928009 6-Nov-2013 09:33

FireEngine: Ok, we have an order in, I've emailed our provisioning to get an ETA, I'm not sure what the usual turnaround time on these is as its not my area but I'll find out and get you an answer Wed am.

Any news yet?

I want to stream some 4K videos today. :-)

FireEngine

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#928019 6-Nov-2013 09:52

toaster:
FireEngine: Ok, we have an order in, I've emailed our provisioning to get an ETA, I'm not sure what the usual turnaround time on these is as its not my area but I'll find out and get you an answer Wed am.

Any news yet?

I want to stream some 4K videos today. :-)

The team are working on it.

Regards FireEngine

FireEngine

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#928030 6-Nov-2013 10:20

toaster:
FireEngine: Ok, we have an order in, I've emailed our provisioning to get an ETA, I'm not sure what the usual turnaround time on these is as its not my area but I'll find out and get you an answer Wed am.

Any news yet?

I want to stream some 4K videos today. :-)

So the team say this <should> go through today, they will contact you to confirm when it is done.

Regards FireEngine

Nebbie

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#928038 6-Nov-2013 10:34

6 days is not bad time frame considering there's no automation setup with chours yet....
Saying that It takes about 5min max for the Chorus staff to make the change.

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myfullflavour

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#928052 6-Nov-2013 11:15

Who's the LFC?

I've processed a few of these changes lately and they usually go through within 24-48 hours*.

*Edit. This is with Ultrafast Fibre

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toaster

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Master Geek
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#928264 6-Nov-2013 16:16

FireEngine:
toaster:
FireEngine: Ok, we have an order in, I've emailed our provisioning to get an ETA, I'm not sure what the usual turnaround time on these is as its not my area but I'll find out and get you an answer Wed am.

Any news yet?

I want to stream some 4K videos today. :-)

So the team say this <should> go through today, they will contact you to confirm when it is done.

End of day approaching, still no upgrade... Was there any further updates from the team?

FlameBeard

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#928298 6-Nov-2013 17:01

myfullflavour: Who's the LFC?

I've processed a few of these changes lately and they usually go through within 24-48 hours*.

*Edit. This is with Ultrafast Fibre

LFC is the local fiber carrier

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toaster

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#928316 6-Nov-2013 17:47

Received a call and now the speed upgrade is finally done.

Speedtest:

Upload speed slightly lower than what it should be at 40Mbit, but hopefully it picks up in time.

Thanks FireEngine for your help in getting this sorted.