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mattwnz

20520 posts

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#133945 8-Nov-2013 17:52
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Just wondering if anyone was having trouble receiving emails to their iserve email accounts, from some companies, such as NZ post. eg name@nzpost.co.nz  Was told by NZ post that they emailed me several times with some important emails, but I don't have any record of receiving the emails. I got them to send me a test email while on the phone to them, and it also didn't come through.. I do also use D2S if that makes any difference, and the emails aren't in the spam or good folders. 
The IP that they say they are sending from is 202.12.251.50, and it doesn't look to be blacklisted.
Can anyone help? Business hosting support is now closed until monday.

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FireEngine
1223 posts

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  #929867 9-Nov-2013 10:02
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No issues that we are aware of but you would really need the error message that the sender gets back to progress it. If there is genuinely no error message then it is likely in a spam filter somewhere.




Regards FireEngine




adw

adw
175 posts

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  #930649 11-Nov-2013 12:23
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Have you checked your IP address to make sure you're not being blocked by SpamCop?

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