I first went to sign up in a store for a $29 pay monthly plan when they first came out, there was a $60 incentive at the time. I was declined and I went home to get a phone call saying it was actually approved. I have been trying to get that $60 incentive ever since. I used my phone as per the $29 plan for the first month but got charged $39, I phoned and found it was inadvertently set-up as a $39 and they corrected it, still had to pay for the extra for that month as I was allocated minutes/texts/data as per the $39 even though I did not use it.
Then I signed up on a 24 month $89. I had to go away for work and had to use a fair amount of data via tethering, this is when I first found that the data on my plan had nearly doubled but my plan wasn't changed to suit so I was paying on the $89 plan for about 3-months and getting the old call/text/data allowance, I had to manually select to change the plan and reselect my same plan to get the new allowances that should have automatically applied to my account anyway. I mean really, how hard is it to auto update the plan if it is the same plan?
I ended up buying an extra 1GB and 3GB data block to use while I was away for the month, after purchasing and getting confirmation texts I went back in straight away and stopped both from recurring each month, I got confirmation texts for both and they both showed stop on the webpage. The next month I still got charged for an extra 3GB block but the 1GB was stopped as expected.
On a side note I went in and had a look at changing my plan again to see what the penalty would be as I have 8-months to go. If I downgrade to the $69 plan there would be a charge of $130, if I upgrade to the $99 plan there will be a charge of $278. I really don't understand the logic there?
Anyway, I really tried to like 2degrees but my experience so far has steered me away from resigning when my contract hits the no penalty period in March.