Flip Outage, and NO Communication from Flip??

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Flip Outage, and NO Communication from Flip??

loveshack2138

2 posts

Wannabe Geek

#136622 3-Dec-2013 15:58

Outages happen, its technology, but Lack of communication is NOT a way to operate a telecommunication business! This is slack Flip, you could of left a detailed message on your phoneline, so when your customers phone in at least they will know what is happening, instead you left us all in the dark with your customer technical support line dead, and no information! WHY????

xpd

Geek @ Coastguard NZ
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Uber Geek

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#944836 3-Dec-2013 16:15

You say their support line is dead, so how would they leave a message on it ?

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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RunningMan

8882 posts

Uber Geek

#944841 3-Dec-2013 16:20

Already a thread on this here.

http://www.geekzone.co.nz/forums.asp?forumid=147&topicid=136616

ScottHoogerbrug

172 posts

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#944844 3-Dec-2013 16:23

Hi there,

We had our first ever major outage today which unfortunately affected a good chunk of our customers, the Flip website and our inbound phone system.

This meant we couldn't put any status messages up except for Facebook and Twitter.

Sorry for the inconvenience - I'm not happy about it either.

Appreciate this is not a good look and we have definitely learnt from it.

Cheers,

Scott

flip.co.nz

ubergeeknz

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Vocus

#944846 3-Dec-2013 16:25

A dead support line is kind of a giveaway that something major is up (down?)

ScottHoogerbrug

172 posts

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#944848 3-Dec-2013 16:27

ubergeeknz: A dead support line is kind of a giveaway that something major is up (down?)

Sure is. Not to mention sitting at work when your website dies on you.

flip.co.nz