So I moved to Snap last year and moved both my broadband and my voice services.  I have been very satisfied with the performance and the phone support of Snap and the general quality of the internet service.  However, I'm pretty dismayed about the phone services.

I have routinely attempted calling phone numbers in the USA and been unable to complete the call and get nothing but a fast-busy/invalid number tone.  This has happened on toll calls and I had to file a support request with Snap to get it resolved (pretty frustrating when you are trying to call a company in Virginia and before you can make the call you end up filing support tickets with your ISP/Phone provider).  What's worse, is now I have been attempting to call some 800 numbers in the USA and they won't work either.

I was just advised by Snap that they don't support calling 800 numbers in the USA and that I should just call on my cellphone (I have no problem calling the same 800 numbers from my vodafone mobile) or I have to find an alternate toll-free number to call.

Frankly, I am stunned and dismayed.

I have never had this issue with any phone provider before.  I am not expecting the phone number to be free and I completely expect to have to pay for the international call, but I should have the right and privilege to call an 800 number in the USA.  Furthermore, there are quite a few USA based companies for which there is either not a toll number available or, if it is available, it can be very difficult to locate that number.

I think this is pretty unacceptable.  Am I being unreasonable?  Anyone have experience with with other providers here?