Arrg... Orcon get your support team sorted!

For a long time we've been having nuisance calls..randomly, but generally in the evening.  Seems like some old guy.. we got the phone number from CallerID.  He would continually call at odd times and just say "what do ya know?".  Eventually I started to tell him to stop calling and even started just picking up the phone and hanging straight up.  After a while it became an "anonymous" number but with the same guy.  
We logged the calls, and then it stopped for a while so we trashed the logs, and then it started back up.

Phone number came through on callerID.  It became just silence when I answered and then he would just hang up.  I can hear TV, etc in the background. he even told me to get over it once when I demanded to know why he keeps calling.
Then it became anonymous calls again.
Frustrated we logged a few over new year.
The first had a callerID. Then rest was anonymous.
I talked to Orcon Support and explained the situation...including the number and the anonymous/caller ID bits - in this case it was 4 calls, 1 with CallerID, the rest blocked.

Got told to log it via the website...So I did. 

Get a txt today from Orcon that they can only find 1 instance and to call Support with more examples.
So I called Orcon International Support - and the CSR tells me there is no notes and asked the issue. I explained and he told me to log it via the website!  I said I had and I got a txt to call Orcon, and he said yes but I need to log it via the website again.

Eventually after me frustratingly telling him I've done that and someone obviously knows something at Orcon, since I got a txt, he started to say I only provided one number and it's not enough!  Well of course, they are anonymous and we have assumed it's the same number. But he was not interested in hearing more background on the issue, or putting me through to the team that deals with nuisance calls.

And to cut a long story short and if I understand this CSR, if I want to block this number I need to get the anonymous number, and to get that I need to call the police, get them to give me the number, and then submit it via the website. Even though I provided times of the calls and the CSR said he had the info in front of him.   I hung up in frustration.


Orcon - what is going on?  I provided the times, your form didn't have multiple boxes or a txt area to give more info, and Support are telling me I didn't give enough info and I have to do it again via the website, or call the police to get them to give me the number to give to Orcon.


Is anyone here from Orcon and can anyone here actually help?   I've dealt with Orcon support quite a bit lately,  I've never experienced no many roadblocks and inconsistencies with any help desk in my life, like I have with Orcon.

:(  
(Wife is telling me to go to Telecom. She hates Genius and this is giving her ammo LOL)