Alcatel 993 screen fault

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Alcatel 993 screen fault

meks

26 posts

Geek

#139252 2-Feb-2014 11:47

Morning, I have a 2 Degrees Alcatel 993 and have a screen issue that means I can not use the right hand side 5mm of the touch screen or the top 3mm. This of course rotates with the screen rotation so makes using the keyboard hard.
Is there a calibration feature I can not find (4.0.4) Or is it a warranty issue with 2 Degrees?(Online Store)
Thanks for your time.

freitasm

BDFL - Memuneh
80647 posts

Uber Geek
+1 received by user: 41030

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#978878 2-Feb-2014 13:07

I'd say it's a warranty issue. Contact 2degrees to arrange repair.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

meks

26 posts

Geek

#980809 5-Feb-2014 16:19

Afternoon, Have been told the phone is 2 weeks out of warranty so They will not cover it.(Appears to be a common fault)
Has anyone had luck with the CGA and being on a 2 year contract which should make the phone merchantable quality for two years?
I have tried Alcatel who don't want to now about it but my contract I feel is with 2 degrees not them.

Any pointers would help.

Thanks

freitasm

BDFL - Memuneh
80647 posts

Uber Geek
+1 received by user: 41030

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#980824 5-Feb-2014 16:26

If it's only two weeks out of warranty and a common fault you are covered by the CGA. Don't let them fob you off.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

meks

26 posts

Geek

#980830 5-Feb-2014 16:30

Thats what I am trying but try getting someone to talk to with authority is hard as I keep getting put on hold and get cut off straight away. Have been promised a call back by Monday maybe. will see what happens.

2degreesCare

1537 posts

Uber Geek
+1 received by user: 274

Trusted

2degrees

#980833 5-Feb-2014 16:37

Hi meks

Sorry if you haven't had a reply. Please can you PM me your contact details and if possible the following -

IMEI # of the faulty phone
Date of purchase/order placed
Order #
Your details including 2degrees number, alt contact # plus DOB and address (for authentication).

Cheers
^POB

meks

26 posts

Geek

#980860 5-Feb-2014 17:18

Thanks for the quick reply and help moving forward.
Richard

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

meks

26 posts

Geek

#988019 15-Feb-2014 21:58

Thanks to 2 Degrees for sorting this and making it a trouble free event. This is why we have several phones with them. Cheers again