Flip and copy.com 3 Feb 2014

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Flip and copy.com 3 Feb 2014

nowhere

5 posts

Wannabe Geek

#139273 3-Feb-2014 13:49

I've just been using Flip for few days. But did encounter problem with my copy.com service yesterday evening. The uploading was blocked, while downing was limited to 1kb.

Has the service been limited/blocked by Flip?

ScottHoogerbrug

172 posts

Master Geek
+1 received by user: 10

Trusted

#979369 3-Feb-2014 13:51

No blocking that I'm aware of...

Best contact our tech support team - support@flip.co.nz

flip.co.nz

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#979466 3-Feb-2014 15:41

Doesn't seem to be on their list of limited things

http://support.flip.co.nz/entries/23025086-No-Cap-Data-Pack-List-of-limited-technologies

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nowhere

5 posts

Wannabe Geek

#980497 5-Feb-2014 08:41

ScottHoogerbrug: No blocking that I'm aware of...

Best contact our tech support team - support@flip.co.nz

Thank you for your attention!

The copy.com problem persists. The download speed can get up to 100kb if computer get restarted, gradually drop to none in less than 5 mins. This makes me suspect that there is a technical bar there to prevent this service gets delivered.

The general speed for my connection is slow, and unreliable. Quite often not been able to open some webpages: engadget.com, slingshot.co.nz, etc. The the web version of Google Hangouts gets disconnected. Failed to download large apps from App Store, failed to download some of my podcasts. I wouldn't say the internet connect is at a 'usable' state.

Tried to restart my modem, many many times. Changed phone socket. The performance didn't change.

Now, thinking of switch back to Slingshot, or change to Orcon, Snap. Feeling very sad, I have only been with Flip for less than a week. The $85 paid to Flip is far to expensive for one week use of poor connection.

ScottHoogerbrug

172 posts

Master Geek
+1 received by user: 10

Trusted

#980498 5-Feb-2014 08:52

nowhere:
ScottHoogerbrug: No blocking that I'm aware of...

Best contact our tech support team - support@flip.co.nz

Thank you for your attention!

The copy.com problem persists. The download speed can get up to 100kb if computer get restarted, gradually drop to none in less than 5 mins. This makes me suspect that there is a technical bar there to prevent this service gets delivered.

The general speed for my connection is slow, and unreliable. Quite often not been able to open some webpages: engadget.com, slingshot.co.nz, etc. The the web version of Google Hangouts gets disconnected. Failed to download large apps from App Store, failed to download some of my podcasts. I wouldn't say the internet connect is at a 'usable' state.

Tried to restart my modem, many many times. Changed phone socket. The performance didn't change.

Now, thinking of switch back to Slingshot, or change to Orcon, Snap. Feeling very sad, I have only been with Flip for less than a week. The $85 paid to Flip is far to expensive for one week use of poor connection.

Sorry to hear that.

Has the support team had anything to say on the issue? No other customers are in the same boat from what I can tell.

Have you tried a different modem? Different line filter?

flip.co.nz

nowhere

5 posts

Wannabe Geek

#980925 5-Feb-2014 19:03

ScottHoogerbrug:
nowhere:
ScottHoogerbrug: No blocking that I'm aware of...

Best contact our tech support team - support@flip.co.nz

Thank you for your attention!

The copy.com problem persists. The download speed can get up to 100kb if computer get restarted, gradually drop to none in less than 5 mins. This makes me suspect that there is a technical bar there to prevent this service gets delivered.

The general speed for my connection is slow, and unreliable. Quite often not been able to open some webpages: engadget.com, slingshot.co.nz, etc. The the web version of Google Hangouts gets disconnected. Failed to download large apps from App Store, failed to download some of my podcasts. I wouldn't say the internet connect is at a 'usable' state.

Tried to restart my modem, many many times. Changed phone socket. The performance didn't change.

Now, thinking of switch back to Slingshot, or change to Orcon, Snap. Feeling very sad, I have only been with Flip for less than a week. The $85 paid to Flip is far to expensive for one week use of poor connection.

Sorry to hear that.

Has the support team had anything to say on the issue? No other customers are in the same boat from what I can tell.

Have you tried a different modem? Different line filter?

Thank you!

I've call the support twice.

Had tried different ways to isolate the problem: change filter, change ethernet cable, etc. After all, the problem is still there. For the most of time the speedtest could not even completed, it hangs at download test, starting speed can be 11mbps and gradually drop down to 1.1mbps, then hanged there. Ping test to www.bbc.co.uk failed.

They logged a support ticket for me.

Don't know what's going to happen.