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33 posts

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#139547 12-Feb-2014 14:50
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Im using a Thomson TG585v7 router and Ive called slingshot and they've said the usual filters on jackpoints etc and the usual stuff. They sent a technician out and they couldn't find a problem with the line. Here is the log for the router:

01 day 04:00:06 (since last boot) PPP link up (Internet) [101.98.139.159]
01 day 04:00:05 (since last boot) PPP PAP Authenticate Ack received
01 day 04:00:06 (since last boot) PPP PAP Authenticate Request sent
01 day 04:00:00 (since last boot) xDSL linestate up (ITU-T G.992.5; downstream: 13989 kbit/s, upstream: 1208 kbit/s; output Power Down: 18.5 dBm, Up: 12.5 dBm; line Attenuation Down: 17.5 dB, Up: 4.0 dB; snr Margin Down: 12.0 dB, Up: 12.0 dB)
01 day 03:59:38 (since last boot) xDSL linestate down
01 day 03:59:28 (since last boot) PPP link down (Internet) [101.98.139.159] 01 day 03:59:16 (since last boot) FIREWALL event (1 of 1): deleted rules
01 day 03:59:16 (since last boot) xDSL linestate up (ITU-T G.992.5; downstream: 16933 kbit/s, upstream: 1208 kbit/s; output Power Down: 18.0 dBm, Up: 12.5 dBm; line Attenuation Down: 16.5 dB, Up: 4.0 dB; snr Margin Down: 12.0 dB, Up: 12.0 dB)
01 day 03:58:49 (since last boot) FIREWALL event (1 of 2): created rules
01 day 03:58:49 (since last boot) xDSL linestate down 01 day 03:52:08 (since last boot) FIREWALL event (1 of 1): deleted rules
01 day 03:52:08 (since last boot) PPP link up (Internet) [101.98.139.159] 01 day 03:52:08 (since last boot) PPP PAP Authenticate Ack received
01 day 03:52:08 (since last boot) PPP PAP Authenticate Request sent
01 day 03:52:02 (since last boot) xDSL linestate up (ITU-T G.992.5; downstream: 16933 kbit/s, upstream: 1208 kbit/s; output Power Down: 18.0 dBm, Up: 12.5 dBm; line Attenuation Down: 16.5 dB, Up: 4.0 dB; snr Margin Down: 12.0 dB, Up: 12.0 dB)
01 day 03:51:35 (since last boot) xDSL linestate down
01 day 03:51:12 (since last boot) LOGIN User Administrator logged in on [HTTP] (from 192.168.1.65) 01 day 03:51:11 (since last boot) PPP link down (Internet) [101.98.139.159] 01 day 03:50:51 (since last boot) FIREWALL event (1 of 2): deleted rules
01 day 03:50:51 (since last boot) xDSL linestate up (ITU-T G.992.5; downstream: 16916 kbit/s, upstream: 1208 kbit/s; output Power Down: 18.0 dBm, Up: 12.5 dBm; line Attenuation Down: 16.5 dB, Up: 4.0 dB; snr Margin Down: 12.0 dB, Up: 12.0 dB)
01 day 03:50:29 (since last boot) LOGIN User Administrator logged in on [HTTP] (from 192.168.1.71)
01 day 03:50:28 (since last boot) FIREWALL event (1 of 2): created rules
01 day 03:50:28 (since last boot) xDSL linestate down
01 day 03:38:00 (since last boot) PPP link up (Internet) [101.98.139.159]
01 day 03:38:01 (since last boot) PPP PAP Authenticate Ack received
01 day 03:38:00 (since last boot) PPP PAP Authenticate Request sent
01 day 03:37:43 (since last boot) PPP link down (Internet) [101.98.139.159] 01 day 03:37:26 (since last boot) FIREWALL event (1 of 2): deleted rules
01 day 03:37:26 (since last boot) xDSL linestate up (ITU-T G.992.5; downstream: 16933 kbit/s, upstream: 1208 kbit/s; output Power Down: 18.0 dBm, Up: 12.5 dBm; line Attenuation Down: 16.5 dB, Up: 4.0 dB; snr Margin Down: 12.0 dB, Up: 12.0 dB)
01 day 03:37:02 (since last boot) FIREWALL event (1 of 2): created rules
01 day 03:37:03 (since last boot) xDSL linestate down
01 day 03:36:14 (since last boot) PPP link up (Internet) [101.98.139.159] 01 day 03:36:14 (since last boot) PPP PAP Authenticate Ack received
01 day 03:36:13 (since last boot) PPP PAP Authenticate Request sent 01 day 03:35:57 (since last boot) PPP link down (Internet) [101.98.139.159] 01 day 03:35:39 (since last boot) FIREWALL event (1 of 2): deleted rules


Can anyone make sense of this and help me with whats happening here. Also hot me up if you need more information im not 100% sure what else to write. Thanks in advance

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  #985159 12-Feb-2014 14:53
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Looks like the line is solid (actually attenuation is very good) but the modem's failing to authenticate to Slingshot.  Double check the username and password, then call Slingshot again to have a look.



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  #985161 12-Feb-2014 14:53
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Thanks ill give that a go now

 
 
 
 




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Geek


  #985170 12-Feb-2014 15:07
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Reviewed the username and password and seems to be correct. still having the same problem. It disconnects once every 10 or 15 minutes at the moment. Very frustrating. I will ring slingshot in a couple of hours

xpd

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  #985186 12-Feb-2014 15:38
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Urgh... stevensonnz, you owe me a beer.... tidied up your post :)




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Geek


  #985210 12-Feb-2014 15:53
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xpd: Urgh... stevensonnz, you owe me a beer.... tidied up your post :)

 

 

Thank you very much couldnt figure out how to do that, it just wouldnt work lol

 

 

Thanks again :)

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  #986407 12-Feb-2014 21:21
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The tg585v7's quite an old modem, if it's dropping connection after 10-15 minutes maybe it's on the way out. Have you tried another device?

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