Hi, I've been with Orcon for about 7-8 months now. I have had non stop trouble. Ive even been talking to the support team management so I've been told. 
I have internet and phone troubles all the time. Phone cutting in and out, disconnections to random websites/game servers etc. I've gone through the help process lots of times.
I've done the modem reboots, modem resets, wired connection instead of wireless. tested with more than one device. I've sent trace routes, pings, did your custom orcon test app thingy.
Also got the modem firmware changed.
I've had 3 Orcon modems. I had also been promised a Tech to check our line what was seemed to be canceled. Some times the support team seem to fix it but only lasts for a short time.
I spend hours on the phone to the support team they are really polite what is nice but takes ages to get any thing fixed.
I was just talking to your help desk before and was also meant to get an email for doing some tests again.... but haven't got it.
All I want is out of my contract but Im not allowed to without paying the termination fee since I haven't contacted them in a while but that's because I never seem to be able to get it fixed from support.
I'm sick of doing testing and spending hours on the phone to support. I have to even ring the support on my cell phone other wise the phone normally cuts out while talking to them....
I know this is a rant but all I want is a proper service, it hasn't worked since day one.