I had fibre installed to my house yesterday.  It took Chorus a whopping 12 hours from start to finish!  I must add though that it was not a straightforward job for them and the guys who did it did a sterling job.

At 8:45pm after their several unsuccessful attempts to contact Orcon to get my Genius settings switched from ADSL to fibre, I told the guys to call it a day and I'd contact Orcon myself.  I could see they were absolutely beat and in need of a rest and dinner.

I did manage to get through to Orcon last night and we went through a few settings etc, but could not get the fibre connection live.  It was a bit disappointing as the "tech" I was talking to didn't even know now to back up my router settings, so being able to get my connection live seemed like an impossibility.  He said he was going to raise a ticket for L2 support to look into the issue.

He asked that I keep my Genius set to UFB so L2 support could do some line checks when they had time.  The issue is that we need internet at home as my girlfriend works from home, so I've had to keep it set to ADSL so she has access.  So my Genius is set to ADSL as I type.

The other issue is that I really need to be involved in the troubleshooting process as my girlfriend isn't as technology literate as I am, but I am at work and not at home with access to the Genius etc.  But as it stands, I have no idea when L2 support are going to contact me so I cannot plan to be home when they do.

Are any of the Orcon guys who hang out here able to provide some advice to me on how I should proceed?  I'd obviously like to get the sorted asap (before the weekend would be perfect), so any help would be greatly appreciated.

 

Cheers.