[Snap] New Snap Customer

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] New Snap Customer

jml117

10 posts

Wannabe Geek

#141189 4-Mar-2014 11:19

I registered for a new connection with Snap about a week ago . Sometimes during last week, I received a txt message from Snap telling me that the new connection has been booked on 3 March. Yesterday was 3 March but I still could not find any signs that the connection is on. Having tried to call Snap many times but no ones picked up. What should I do?????!!!

sidefx

3711 posts

Uber Geek

Trusted

#998669 4-Mar-2014 11:32

What do you mean by "but no ones picked up"? Your best option is to ring their helpdesk. You should go into a queue if it's a busy period.

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

jml117

10 posts

Wannabe Geek

#998682 4-Mar-2014 11:43

Hi there. Thanks for the reply. I am not really tech savvy so how can I do the things you just said? Thanks

bonkas

314 posts

Ultimate Geek

#998692 4-Mar-2014 12:05

What sidefx means is to phone 0800 BROADBAND (0800 276 232) which is their help desk. If it is busy there will be a wait time and you will be placed in a queue.

All you need to do is hold tight and someone will be able to help you :)

sidefx

3711 posts

Uber Geek

Trusted

#998698 4-Mar-2014 12:16

Yeah, sorry, should have been more specific - what bonkas said :)

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#998740 4-Mar-2014 12:59

Hi jml117

I can see that the team have now been in touch with you and that you're now online!

Cheers
Ralph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

jml117

10 posts

Wannabe Geek

#998852 4-Mar-2014 14:47

Hi there, the problems have been solved. Thank you.

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